Rosegate Village

I see your comments and I see you say you take your concerns seriously! REALLY! my nice was in the 114 rehab there for 2 weeks and she got the worse care ever. You had some nice nurses who were nice, but the weekends were horrible. On Sunday October 18 th my niece pushed the call button to try to get a drink. I said do you have water? She said no.I said push the button sweetie. I know they get busy, but for nearly 25 minutes is uncalled for! what if it was an emergency? One woman who was really polite answered and asked my niece do you want a soda she said yes please and Thank you. Another 25 minutes went by. I told my niece to push the button again, (to your nurses that's why you guys have a call button to answer your patients). I said when someone comes in this time while their in there ask them to let you go to the bathroom because I know my niece issue, she's handicap. A lady came in and she helped her get to the bathroom and my nice was helped in their. I didn't hear anything and I said is someone with you a the lady said yes I'm here, I said I didn't want her left unattended because she needed assistance to get back in bed. While waiting I'm listening and texting to her mom my sister. Well she tried to get my niece back in bed and I heard her and asked if she was back in bed the lady said no she slead off on her knee. I heard my niece as she is trying to be nice saying I'll stay here, I said no! You need to be back in bed, not left on the floor! The lady asked who I was I said I'm her Aunt. I said do you have a belt to help lift her she said yes, I said put it around her waist, well she fell again, I told her from experience use a wheelchair lay it on the side arm of the chair on floor and roll her in it to at least get her off the floor, but as I told her use her left side due to her issue with her right side arm, I said you will need help so someone can help on the other side. Trying to keep my sister calm on the other end of the phone and trying to help f

I'm posting this for my wife. She is treated very well. They just love her. I leave Rosegate knowing she is in good hands. The Nurses and CNAs are very professional. My sister is there also and I feel the same with her. I am moving into one of the Garden Homes next week Thumbs up to Rosegate. Ron Knapp Sr

Being at rosegate has been the worst experience of my entire life. It's an employee versus residents constant battle to get care. On the weekends you can expect call 🚨 lights to take an hour to get a response even if its an emergency. Last night the hallway was lit up all the way to the desk with lights on being ignored. I have taken videos to prove being abused by roommates and the employees. Filing grievance forms is a waste because they change reality to fit their narrative and instead of being the victim you are the troublemaker. I HAVE TO RECORD MY DISCUSSIONS WITH MANAGEMENT. I WILL BE TELLING THE WORLD ABOUT THE ABUSIVE SITUATIONS THAT HAPPEN EVERY DAY. If you love your family member don't let them live here. There are some good employees and I'm polite and thankful for the ones who don't see us as a burden to have to deal with. It's a consensus with people I'm friends with here that we're victimized by living here. I've had roommates I recorded cursing me and videos of a roommate who actually got in my closet and opened Amazon packages and put them on his bed while he was naked and drenched in his own urine. The next roommate tried attacking me punching the curtain between us and trying to pull it down while cursing at me. I ACCUSE THEM OF NOT KEEPING ME SAFE. Keep your own family member safe and stay away from this awful nursing home.