Ross Memorial Health Care Center

We had a wonderful experience with Ross Memorial Nursing and Rehabilitation Center from the very first moment we arrived to tour the facility for my mom. Joyce, the concierge, immediately made us feel welcomed and comfortable. Joyce is such a pleasant, kind, and down-to-earth person. She treated us with genuine care and compassion, and it felt as though she truly understood what our family was going through. Her kindness and warmth put us at ease during what could have been a very difficult and stressful decision. Joyce went above and beyond to help us, answer our questions, and make the process easier for our family. She is an extraordinary person, and we are truly grateful to have met her. I’m so glad we chose Ross Memorial Nursing and Rehabilitation Center for my mom. Thank you, Joyce, for your kindness, support, and for helping us feel confident in our decision. You made a meaningful difference for our family!

Sadly this has been a disappointing experience. Patients deserve better. Understaffed nursing, poor coordination and communication. Medications given 2-3 hours late with explanation being they are too busy. Our family would have to call 10-20 times and it rings and rings with no one answering. My relative resorted to calling on the night shift at 2am to get information since it seemed to be the only time anyone would answer the phone. There is also only one phone number for EVERY staff/ department. No Extensions. no voice mail. No way to communicate. So very difficult. Often took over 30-45 minutes after button is pressed for help to arrive in the room. PT and OT also understaffed and patients sitting in chairs awaiting turns for an hour at times. Took 5 days to get labs drawn that were ordered. Unacceptable. Staff are friendly, just overworked. We resorted to being present for over 4 hours every day in order to advocate for the complex need of our family member. Had to ask for supervisors and admin on multiple occasions to get any responses. Will not provide medical records even with a release of information signed, when asked to coordinate care with outside providers… stated have to go through med records department and it will take 30 days. Activities do not happen as scheduled. Disappointing.unfortunately I could not recommend sending your loved one here, and if I could do over we would pick a different place. 😢😔

When my mom was discharged from Kennestone Hospital and transitioned to Ross Memorial Health Care Center for rehabilitation, we were greeted warmly by the concierges, Joyce and Darlene. They were both exceptional. They took the time to explain the services, amenities, and accommodations offered by Ross Memorial, which immediately gave me confidence and peace of mind about my mom’s transition into the facility. Placing a loved one in a rehabilitation facility, even for a short-term stay, is a significant life event that often brings a wide range of emotions for both the individual and their family. From the very beginning, the entire Ross Memorial team made us feel welcomed, supported, and reassured. Throughout my mom’s stay, we continued to receive guidance, encouragement, and compassionate care from the staff. The entire team did an excellent job caring for my mom, but there were several individuals whose service truly stood out. Morgan was absolutely outstanding. Her professionalism, compassion, and willingness to help were evident every day, and I frequently noticed other CNAs seeking her assistance because of her knowledge and experience. I would also like to recognize Sarah, Alexandra, Alexis, Hermel, and Sandra, who consistently provided attentive and compassionate care. The physical therapists, administrative staff, and the many other support team members were equally helpful and professional. I was especially impressed by the housekeeping and laundry staff, who kept the facility clean, comfortable, and welcoming throughout my mom’s stay. Overall, our experience at Ross Memorial Health Care Center exceeded our expectations. I am sincerely grateful to everyone who played a role in my mom’s recovery and well-being. I would highly recommend Ross Memorial to anyone seeking a rehabilitation facility for a loved one. Thank you to the entire team for your dedication, compassion, and outstanding service.