San Antonio West Nursing and Rehab

I don't recommend to have a loved one placed in. When my grandma first arrived they were so attentive them after they kept ignoring her. If have to call or show up. The hallways smell like urine , there was a few lady who you can tell loved there job. Mickey, Blanca took care of her very well. My grandma called me Thursday she wasn't feeling well . I called them to.let them know to check on her and if she needed treatment since she is supposed to use oxygen 24/7 instead it was used 8 hours. Then she was taken to the hospital on Saturday and passed on Monday. This place is nothing but neglecting on elderly people. I feel bad for the ones who dont have family and can't speak up.

My husband was here for almost a year before he passed away last week after struggling with Alzheimer's since 2019 (and probably longer). They took such excellent care of him. The staff treated him so well and helped me when I needed it. He sang a lot (which meant he was happy) and enjoyed seeing his regular nurses. He even had a great roommate who updated me on how my husband was doing. It was so sweet. I wish to thank Stacey Abrams, the business development manager, for letting me interrupt a morning meeting to thank everyone the day my husband died to thank everyone. Also, Maria, the admin, and Lisa, the director of nursing, for also being so accommodating when needed. And Kim, the social worker, was incredible and amazing! Cathy, the activities director, always showed me pictures of my husband participating in activities when he could. All the CNAs and RNs, you were awesome! Adrian (both the CNA and the RN Adrian) were there when I needed a hug or information and I appreciated it. Myla and Brandy, my husband's OT and PT, were awesome with him and he loved being around them. The ladies in the business office made taking care of paperwork a breeze. I highly recommend this place to anyone looking for a nursing home.

My mother is currently here. They have done more for my mom in a couple of weeks than what her primary was ever able to do. The way they have gotten to know my mom in a couple of weeks, you'd think they knew her for years and years. They are attentive. They know when something is "off" with my mom. They are caring, kind and thorough in the work they do. Christina, Abigail, Lisa, Darlene, Aubrey and the rest of the staff are simply phenomenal. Not only do they provide great care for her, they educate me, listen to me. I've talked, laughed and cried with these people. This isn't an ideal situation for us, I don't think it'd be for anyone...but I'm so thankful to have staff at Retama by my side as difficult decisions are being made. They truly feel like an extended part of my family and I will be forever grateful for all they've done and continue to do.