San Francisco Health Care and Rehab Inc.

Name: San Francisco Health Care and Rehab Inc.
Address: 1477 Grove Street, San Francisco, California, 94117, United States
Price range: $$

San Francisco California, United States , California , United States

3.6 on Google · 62 reviews

Memory Care Skilled Nursing

About San Francisco Health Care and Rehab Inc.

San Francisco Health Care and Rehab Inc. is a skilled nursing facility located east of Golden Gate Park in San Francisco, offering 168 Medicare and Medicaid certified beds. The community provides skilled nursing, rehabilitation services, and memory care for individuals who require comprehensive nursing support. The staff is multilingual, with team members speaking Russian, Cantonese, Mandarin, Tagalog, Spanish, and other languages, which may be reassuring for families seeking care in a specific language. The stated aim is to create a calm, welcoming environment that supports residents' sense of wellbeing while working toward each patient's maximum level of independence through rehabilitation. This community may suit families looking for a nursing home setting with structured medical and rehabilitative care, particularly those who value staff who can communicate in a resident's native language. Families considering this community may want to contact the facility directly to learn more about daily routines, visiting policies, and specific services available.

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Closed

3.6

62 reviews

Every day · 8:00 AM – 6:00 PM

Google reviews

Gaby Maldonado 3 months ago

My aunt was transferred to this facility by ambulance after spending five days at another hospital due to multiple serious injuries, including two broken legs, a lower back injury, and significant pain in both arms. Upon arrival, she was left alone in her room for approximately 10 minutes before anyone came to assess her. When staff finally arrived, my aunt immediately asked for assistance using the bathroom because she was physically unable to stand or walk on her own. Rather than helping her, she was told to get up, and when she explained that she could not, she was simply offered a diaper. After that, no one returned to assist her. When I arrived, two nurses focused on telling us they had not received a report from the previous hospital and were unaware of her condition instead of addressing her immediate needs. We were also told that no social worker was available and that they did not know when one could speak with us, only for someone to later identify themselves as the social worker. Despite my aunt repeatedly expressing that she was in severe pain and urgently needed to use the restroom, staff continued asking questions instead of providing care. Because of the lack of treatment and assistance, we arranged for an ambulance to transfer her to another hospital. While leaving, I witnessed several elderly patients alone, heard multiple patients calling out for help, and observed staff walking through the halls on their phones and talking with one another. The room my aunt was assigned was also unsanitary, with visible feces on the toilet seat. We also observed rat traps throughout the facility, which raised serious concerns about cleanliness and patient safety. When the paramedics arrived to transport my aunt, they requested assistance moving her safely. Instead of helping, a traveling nurse stated that because we had signed discharge paperwork, staff could not assist. She also refused to provide the paramedics with medical information, claiming it was illegal,
E Wong 6 months ago

I genuinely don't understand how this place can be rated so high, it deserves a 1 star at best. If you care about your loved ones do not send them here. My grandfather is currently at this nursing home and it is a poor experience to say the least. His belongings are stolen, and the bare minimum is being done to help him. Also, human waste has been placed on the same table that he eats on multiple times. Even the CMS rates this facility a 1 out of 5. Do yourself and your loved ones a favor and please pick somewhere else.

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yaya bonilla 3 months ago

Overall horrible place, Staff is useless. Always on their phone while patients scream for help, you can ring the help bell and they will take more than 20 minutes to assist you. Once you ask for help they will refuse to help, not even if EMT's ask. Patient's are being taken care of so poorly, and staff love to argue with patients. PICTURES ARENT ACCURATE!!!, i don't know where those pictures were taken but it was not in that building. The building is old and falling apart. Not to mention that there is no receptionist, i also got in an elevator that "didn't work" and i come to find out once im on the second floor because it has tape across it. In all honesty please search for better places, i know there is better out there.
Yan Zhu 7 months ago

My family member stayed at this facility for about 40 days and almost died over there. He was sent to ER again and got survived. The caring team was very bad and never cared about my family. Every time we were there and requested to talk to a nurse, we were told that nurse was so busy and waited an hour for her to come over. when we requested for medication, the nurse was like "we can give him medication but I want you to understand that he will continue to have symptoms". Then the nurse went away. When my family complained about the gout attack, no one even reviewed his profile for medication and not given him the right medication. We had to complain to the nursing director to get the right medication. This facility did not even care about resident's outside appointments. When we informed them for such appointments that need transportation, they said it's already scheduled. However, the driver did not show up on the appointment date and they did not make a backup arrangement, making my family late for his appointment for 2 hours, almost resulting in cancelation. Moreover, they did not even arrange the transportation back to the facility, expecting family member to take him back. A person who named Anna called and said she was the case manager worrying about him. When he first got admitted to the facility, I called and asked for a case manager. I was told that no case manager was around, only a social worker. It's so difficult to get a hold to the social worker as well. When he was sent to ER and decided not to go back to this facility, all of his belongings were messed up. The facility took away his new cane and walker and unable to locate. Please think 3 times more before you send your loved one to this facility. One star is given to the lovely food service workers who always asks my family to eat and they found out he passed out and rang for the nurse to send him to ER.
Andrea Hernández 3 months ago

horrible place, old and run down, the treatment to patients is unprofessional and careless. they display a good image on themselves when in reality it's horrible there's no need to be on your phone or have a headphone playing in your ears when you are treating a patient. Also the fact that it has the lowest rating in the dept. of health says a lot.