Scarlet Oaks Community

This place is disgusting and there’s barely any staff there the two that I did get to talk to were rude and did not want to do their jobs. I will be looking for a new place for my Uncle ASAP. This place is a horrible place to bring your family just stand there as long as I did listening the aids were talking about roaches and their food and how they wouldn’t feed it to their dog but yet they’re feeding it to my family member. I set my car and cried after I left the place because it was so disgusting. The smell was horrible. It didn’t look put together like there’s no charisma about the place. There’s no Bright signs or nothing to make the place look happy it looks sad. They need new nurses. These nurses that are there now don’t wanna do their job as a matter of fact, I think I’ll be calling state today because I can only imagine how other residents are being cared for that have nobody to speak up for them.

So my mother in law is there assistant living and they take all her money that she receives every month and only gives her 30 dollars to get her things herself. This is sad. And they tell her that she is not allowed to see a doctor of her choice. They took some things out of her room and will not allow her to have family get them. And when I went to see her they were putting people's stuff in the hallway in bags due to a bedbug infestation. And these things stayed there for weeks. And mom has told me things that I think are a form of abuse. It's very sad and how can she afford to get her own place if they are controlling all of her income. She can't even afford a landline phone cuz they don't pay for it and this place is dirty and they are taking advantage of all the people staying there. I'm going to get the authorities involved and this is not acceptable it's sad and to hear mom tell me what is going on there.

It was a very great experience to come here. The place was very neat, clean and no bad smells. Patients very neat, clean, hair comb, and seems to be very content. Staff very helpful in assisting us to the right patient . I like the fact that the check-in machine was very clean and in working condition. Masks were available, the staff was great, smiling, and accommodating. Thank You, for your wonderful service. It's very much appreciated. Ms. Jacqueline White