Senior Star Dublin Retirement Village

My mom moved into Senior Star Memory Support two years ago. Our journey to get to that day was long and difficult. We toured three memory support facilities and Senior Stars stood out in so many ways. I could tell by the large open and inviting spaces that this was truly special in how they approach care. Stepping into the lobby, a beautiful space with comfy couches, chairs, fireplace, grand piano - and best of all, a front desk staffed with the friendliest people. A quick look to the right, and there is the Senior Star Cafe, a trendy space with coffee/tea/hot chocolate, fancy water (always something special to add fresh flavor), popcorn machine, treats, fresh fruit, sandwiches and an array of seating options that truly invite you to gather, sit, and chat. There are daily puzzles to try, newspapers, books, and a large screen TV that always is streaming something interesting to watch or learn. Further to the right is a beautiful dining room and and a private dining room that any resident or family can reserve. While Mom is in Memory Support, she and I come to the front to sit and enjoy these amenities. We love to sit and chat with the Assisted Living residents and their families. Family is also welcome to dine in the dining room for any meal. We love to do this and do it often! Mom's apartment in Memory Support is truly her own space. We brought in a few of her things to make her happy. Her window looks out toward the park and has a pine tree with birds and squirrels. We put up a bird feeder and struggle to keep it full with all the critters that visit. The nursing staff is awesome. They provide professional care at all times. We know them and they know us. I ask questions all the time and they always take time to be with us. There are two dining rooms and they are designed so that all the residents, regardless of where they are in their journey, come to the dining room and are accommodated with exactly what they need. This is special and unique. Ask Mom,

I would highly recommend Dublin Retirement Village in any of the areas of care. My grandmother lived in independent living many years ago, and I know she was pleased with the staff, personal rooms, amenities, activities, etc, and so was our family. Because of this, when it became time to find a Memory Care space for my mom, Dublin Retirement Village was on our list of places to look into. Is it easy to get to this point? Not at all. Did I drag my feet? Yes. But ... when it came to what was BEST for my mom (and my dad), DRV Memory Care was hands down the best "home away from home." The accommodations were lovely and provide just what my mom needed. The staff was professional, friendly, and they ALL treated my mom like family. It is impossible to find a place that is exactly like home, but it put my mind at ease when I saw how my mom was cared for and spoken to. Sadly, my mom passed away from Alzheimer's disease in June 2025, and when that happened, the staff was caring and warm to me and my family. My dad continues to visit the staff and residents there, so I know that even 6+ months later, the Memory Care space continues to be a wonderful place for those that need it. I am really grateful for those that run, staff, work at, and support DRV Memory Care. ❤️

ZERO STARS. DO NOT MOVE YOUR LOVED ONE HERE – ESPECIALLY MEMORY CARE! 1. The repeated lack of integrity and non-existent accountability to execute basic safety requirements, while a family member repeatedly reached out to an entire organization, including upper and executive management with cries for help and documented proof/pictures is appalling. Our mother fell 5 times in 4 days under Senior Star’s “care.” By the time we saw our mom at the hospital her face, head and knees were covered in bruises and she had lost her ability to walk. 2. The incompetence of the management team at the Dublin location is staggering. They lack proactiveness, empathy, a desire to provide a positive customer experience, and basic organization skills. They are so disorganized that they let a complete stranger walk into our mother’s room, dismantle her hospice bed and drive away with it. For many months in 2022, they completely forgot to give our father (with stroke history) his cholesterol medication. Within 12 months, we reached out to the local ombudsman twice for help. 3. They lean towards medication to solve problems. Staff encouraged more medication to "improve" our mother's behavior which triggered a downward spiral. After her doctor prescribed the medication, the third-party company Senior Star works with performed an assessment, which recommended MORE medication. Our mother was so over medicated on all the wrong medications (according to the local geriatric psychiatrist) that she went into psychosis and at 83 years of age had to stay in a psychiatric hospital for two weeks to remove all the medications from her body. 4. They repeatedly told us one thing, in terms of medical care and safety protocols for a high fall risk resident and did not execute what they said they would do. We installed a video camera which showed us a fall mat was not always placed by the bed, no-slip socks were not always worn, the telephone was kept out of reach and our mother crawled to her phone (