Shepherd Center

Greetings. Michael Yochelson —Jim Thompson & Katie Metzger When my daughter first sustained her injury, we reached out to Stephanie in Intake at Shepherd Center while she was still in the ICU. We were searching for specialized rehabilitation services that could give our daughter the best possible opportunity to recover and improve her quality of life. Every month since the injury, we reached out to Shepherd Center again, hoping there might be an opportunity for her to receive services. Unfortunately, we were once again informed politely, that they were not accepting new clients. Or that she just was not a good fit for your program. As her parents, we have continued to care for her at home for the past two years, providing the love, attention, and care she needs. We have not given up on her, and we are determined to explore every available opportunity to help her make more progress each day. Our daughter deserves the opportunity to receive specialized physical therapy, occupational therapy, speech therapy, and neurological rehabilitation appropriate for her condition. She is also a mother to a 5 yr old daughter who is optimistic about her mother’s recovery shes cheerful and hopeful, We truly want to do everything possible to support her quality of life and her rehabilitation journey. We are asking for help. Please give her an opportunity. Shepard can evaluate her needs and provide appropriate services. She has acceptable insurances, and we would appreciate assistance identifying a program that can work with her insurance and accommodate her medical needs. We inquired about the DOC program and via phone was politely turned away, by Stephanie in intake again. We understand that Shepherd Center may have limitations on accepting new patients. However, we are asking for any guidance or help towards other qualified rehabilitation providers, referral resources, or programs that may be able to help. We are a family fighting for our daughter, and we are asking for

I can't say enough about the Shepherd Center. They are absolutely fantastic!! We were apprehensive about being so far away from home and going from ICU in Gainesville to rehab in ATL to a place we didn't know was scary. As soon as my wife was rolled through the doors her team was right there. Everybody at Shepherd radiates care, compassion, and are always smiling. They are absolutely fantastic!! They work miracles every single day. Thanks to them we are home!!

Shepard Center has a great reputation of giving excellent patient care. Overall the experience as a visitor here was great. Staff were amazing. However in the chaos of the lunchroom I had an interesting encounter with one of the staff. It was my first time in the cafeteria so it of course it can be an overwhelming experience. I believe her name was Stephanie. She was very rude when ringing up my meal. I understand the lunch rush which is why I moved out of line. There was no service to get what I needed on my phone but there was no compassion AT ALL. I had some troubles and she didn’t make it any better with her slick comments. Otherwise Shepard Center is great.