Signature HealthCARE of Georgetown

I brought my grandmother here for care after a few fractures directly from the hospital. The first night was awful and the space was worn, dirty, and tiny without a window. The night CNA was so rude that my grandmother wanted to leave early the next morning. After that, the staff was very accommodating and seemed to want to fix the issues she experienced. She was given a much better room in the rehab wing. The nurses and staff were nice, but not overly helpful. Had I not visited every day, certain daily care rituals would not have happened. We had to change her sheets and give her a bath twice, since the staff missed her shower days twice. I don't think they changed her sheets at all other than the time we changed them for her. The care seems to be minimal, especially for a 92 year old with fresh fractures - or maybe they are understaffed. They do have daily activities and therapy, which she enjoyed. The rehab wing is MUCH cleaner than the other wing (not sure what it's called).

If I could have less than 1 star I would have. They let my father fall and break his back. They have no respect for their residents that do not have full time care givers staying with them. He was a fall risk but they did nothing to assist him when he needed to go the bathroom. They let him dirty his pants during physical therapy and did not clean him up afterwards he was sitting in wet dirty pants when we arrived. When we confronted them about his fall and the incident we were told that a mediation form had been signed and we had no options for justification for his life altering fall. And when I tried reaching out to the ombudsman we were ignored

This place was so welcoming and all the staff was amazing. I came here from UK hospital after shattering my ankle and breaking my leg for rehab. The therapy staff was very receptive when I was having a hard time. I Loved how they cheered you on and celebrated when you met a goal. The nurses and aides were very caring, also receptive and were extremely kind. I loved the Activity Staff who made the days full of fun things to do and encouraged interactions. I’m 44 yrs old so I was the youngest person here, most were 20+ years older than me. I loved watching the staff interact with the people here. Watching them laugh with the patients, be sweet and kind to the ones who weren’t aware of what was going on, encouraged them to join games and sat with them and helped them be apart of things like crafts. I had an amazing stay here. I highly recommend this place.