Silver Creek Nursing and Rehab

Google reviews

• J
  James English professor 3 months ago

  I’ll update this review if anything changes. The hardest decision our family has ever had to face was accepting that my mother may need a different level of care outside of our home. Placing someone you love in an assisted living facility is not something we ever imagined having to do, and it was not a decision we made easily. This decision came with so many emotions guilt, sadness, fear, and the constant questioning of whether you are making the right choice for someone who spent her entire life taking care of you. Since my mother has been at Silver Creek, I have noticed a change in her emotional well being. Despite her health challenges, I see a difference in her. I see her more engaged, more talkative, and more willing to interact. I believe she feels safer, heard, understood, and cared for, and that has made a meaningful difference in her quality of life. At the end of the day, what every family wants is to see their loved one happy. Seeing that change in my mother has helped reassure us that Silver Creek was the right decision for her. Today, I had a concern involving communication with one of the nurses. As a family, we are still learning how to navigate this new chapter of my mother’s life, and because of everything we have been through, situations involving her health can feel overwhelming. I brought my concern forward, and I was able to speak with the appropriate people very quickly. The concern was addressed professionally, and we were able to move forward with the focus returning where it belongs, on my mother’s care. One thing I want to share is that the staff in this facility are trained professionals. Their responsibility is to advocate for the patient, make decisions, and provide care. Sometimes professionalism can be misunderstood as being distant or uncaring, but in my experience, that is not the case. In fact, that calm and professional approach is exactly what families need when they are going through an emotional and difficult time. I hav

• J
  Jacob Matthew a month ago

  My grandpa was a patient at this rehab facility, and unfortunately, our family was very disappointed with the care he received. There were multiple times when he had to wait an unreasonable amount of time before staff came to assist him. When someone is in a rehab facility and depends on staff for basic care, they should not have to be left waiting for long periods of time. We were also very concerned about the condition of the facility, including what appeared to be mold. It was upsetting to see my grandpa recovering in an environment that raised concerns about cleanliness and maintenance. As a family member, it was incredibly frustrating and upsetting to feel like my grandpa wasn't receiving the level of attention and care that he needed. Patients deserve to be treated with dignity, respect, and timely care. I sincerely hope the facility addresses these issues so other families don't have to go through the same experience. PS STAFF IS VERY RUDE

In the order Google returned them. Not verified by Caring Advisor.