Singing River Gulfport

These people make you want to scream. I was referred to see a doctor, not an NP. My referring provider requested I be seen by a doctor. I prepaid my copay, coinsurance, and total fees at check in. The secretary said it was not billable because all copays, coinsurance, and fees were required before service. Fine. I paid before being seen. I was taken back and told I would be seen by the doctor shortly. An NP came in and spent less than 3 minutes with me before scheduling an unnecessary exploratory surgery. I politely explained that seemed extreme and asked if the doctor I scheduled this appointment to see had bothered to review my medical records. The NP told me that doctor would be performing the surgery but didn't acknowledge my question about the records. I told the NP I would not consider any procedure without discussing that with the doctor they were insisting I allow to cut me open and look around with no explanation. My records contained all the information they claimed the exploratory surgery was needed to obtain and surgery wasn't used to get that information. The NP told me I could talk to the doctor AFTER the procedure. How would that be helpful in consulting with the doctor BEFORE the surgery? Over a year later, my phone was suddenly being called constantly from a spam number multiple times per day. I received a letter in the mail from a collection agency for a bill that I've never received or been notified about. It was for a small amount that was not charged until just before those calls began. Is that why I wasn't notified and it was turned over to collections immediately? Thanks Singing River for the open communication, great care, and professionalism. If you think that's sarcasm, good. You deserve negative 5 stars.

I came to the ER expecting a pleasant and efficient experience. While my visit was quick, it was far from the level of care I expected. The only staff members who made me feel genuinely comfortable and cared for were the intake representative, Marquita, another wonderful woman with an accent whose name I unfortunately can't remember, and the sweetest LPN, Ms. Jacqueline Levy. They were kind, compassionate, and made me feel safe during a stressful time. Their professionalism and empathy deserve recognition. Unfortunately, my experience with the rest of the staff, including NP Troung, was very disappointing. I felt that they were rude, dismissive, and made me feel more irritated and uncomfortable than cared for. When you're seeking emergency medical care, kindness and compassion make all the difference, and I did not receive that from most of the team. Based on this experience, I will likely choose another hospital rather than returning to my local ER. I sincerely hope the hospital takes patient concerns seriously and works to improve the overall patient experience.

Do not go to this hospital if you are pregnant and/or a neuro patient. The hospital does not have a neuro department, but will change the medication you are on to keep you safe from seizures. I only had to switch it back to normal after being forced to keep it the same for about a month. Also— I was seen in the emergency room at first. Let it be known most of the staff I interacted with gave me the worst news an expecting mother could hear. In a monotonous tone after coming back to the room after a long and uncomfortable ultrasound, there was a nurse? Doctor? Who knows— sitting at the computer, I never saw her face, but she did have a voice! That monotonous voice, and she said flatly, “you know you’re probably going to lose the baby, right?” I was alone while my husband was at home with our sleeping toddler. Zero bedside manner, no counseling or information regarding a miscarriage, I couldn’t even get a straight answer from anyone if they could in fact confirm a miscarriage. Doctors barely spoke to me. A male nurse asked me at 2 am during a round of meds “so has anyone told you what’s going on…?” I said “people have mentioned a miscarriage.” He sighed a sigh of relief and said, “oh good… I didn’t want to be the one to have to tell you!” Bedside manner…? I finally had to ask the one nurse I had who was incredibly thorough with me, kind, and patient. I asked, “can you please confirm whether or not I am or have had a miscarriage?” She read over my chart, and she said “according to the doctor’s notes here, yes… you are having a miscarriage.” And my husband was there to witness it for his own ears. We broke down crying. The shock alleviated and I could feel everything. Again, no sort of counseling, asking if I’d like to speak to anyone, if I needed any resources once I was discharged after being admitted to the hospital, they didn’t even tell me to my face or in my discharge paperwork I was to see my OB immediately. There was zero urgency for any appointment other than m