Solstice Senior Living at Point Defiance

My mom moved here in August and was originally very happy. There have been major changes in management and we are very disappointed. First, the dining has gone seriously downhill. Menus routinely include terrible food options as the main course, such as hot dogs. The new chef is a very lovely person but she does not have experience as a chef. There has been a big decline in food quality, selection and service. There is almost never a fresh fruit or vegetable available at meal time. If there is a vegetable even included, it is a canned, nasty option. The meats have gone from nice options to mystery meats. My mom is frequently ordering extra hard boiled eggs to supplement protein. They run out of food and serve hot dogs to the final diners. This baffles me. They know exactly how many people they need to feed. Why is there a problem with ordering and planning? When she first moved in the dining room was a great place to be. All the servers knew all the residents. In fact, the lack of turnover is a reason we selected Solstice for mom. Residents often had guests over for meals. Now servers are constantly being replaced. They are frequently understaffed, and the executive director is in the kitchen helping. And no resident would invite a guest over for this food. The change in executive leadership led to the firing or pushing out of a lot of long time staff. Basic procedures have changed. Many residents are moving out. Solstice has a beautiful setting and my mom loves her cottage. But the decreased activities and dramatic decline in food are a serious problem. Look at the pictures attached to this review. One shot is what they have on their website. The others are recent meals for my mom. The sandwich was the only item served for that meal. There was no vegetable, fruit, dessert, etc. They are not meeting their claims or basic dietary guidelines at all.

I wish they would be consistent about putting menus on website! Maybe 50 percent of the time it is blank.I personally have so many issues of no meals when ordered for pick up or something missing! They need to start reading the info on the order slips!!! How hard is that? Never ever get soup of the day at dinner! And now they are charging me $3.00 for every meal I order for pick up! Rediculus!!

I went to visit a friend and Dylan who was setting tables was so rude. Teach your staff to be polite to people. I asked to see one of the kitchen staff I knew and he said “What do you want with my bestfriend”. Your staff needs to learn how to talk correctly to people.