Sorrento
About Sorrento
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Why Choose Us
Private rooms with kitchenettes
Private rooms include kitchenettes and full walk-in showers
Medical Center location
Located in the South Texas Medical Center area
Skilled nursing and rehabilitation
Skilled nursing facility with rehabilitation center services
Outdoor garden spaces
Lush gardens and courtyard with Italian-style features
Part of care network
Member of the Cantex Continuing Care Network
Reviews
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Health
Open
4.3
488 reviews
Every day · Open 24 hours
Google reviews
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Juanita Zepeda 7 months ago
It is well nice kept clean. Friendly environment. My tia Amelia Villarreal is taken care very well. She is now seating up on the recliner and eating her three meals day. Tia was very active a while back in years. She hand green thumb growing plants. She worked in West Texas for many years. She raised to kids and granddaughter Kayla at 2yrs. She it a wonderful tia use. She came to house every weekend too. Visit to make caldo or menudo etc. She liked to shopping a hobby lobby & Michael store. She did India crafts. She was a happy person & helped everyone. I love my tia,she's like a grandma to us also. If I would be close by help take care of her every day. Love you very much tia. Love Juanita A Zepeda & Family
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Jodie Huie 2 months ago
I cannot express with mere words how much of a blessing Sorrento has been to my mother and to the family. The care my mother receives is beyond reproach. The support the family receives to help our understanding of her condition and to help us when we ask to learn how to care for her is the finest example of care and teaching I have seen. Every single person, from Housekeeping all the way up to the Administrator is professional, knowledgeable, supportive, ready to answer any question we have, and patient with Mama and with us, the family. Kindness and understanding are integral in every single thing that we encounter. The calm demeanor from the Administrator, Department Heads, and every single person I encounter helps reassure us all that my mother is being cared for exactly as I think everyone wants their loved one cared for. This place is a true blessing.
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J Gutz a year ago
I decided to look at some facilities for future needs and was given a guided tour of Sorrento by the very kind and extremely knowledgeable executive director Rita Adams. It’s beautiful private room/bathrooms. The entire staff was very receptive and the residents looked happy. Thank you for showing me your facility, Rita!
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Johnny Silva 6 months ago
There are a lot of hard workers in this building. The extra amenities are nice and help with comfort and feeling closer to home. The court yards offer a safe place for your loved one to get fresh air with some nice landscaping. The Administrator Britt is great! As well as the nursing team with Don Frank are exceptional.
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Jai M 4 months ago
Leaving this review as requested by Claudia and Jenny after they assisted in locating my loved one, who somehow managed to “safely discharge himself” from Sorrento in 100-degree weather with an unsteady gait and a cane. Thankfully, he was found safe. Unfortunately, the same level of urgency shown after he went missing was nowhere to be found before he walked out the front door unnoticed. To be clear, no one realized he was missing for nearly two hours. A vulnerable patient was allowed to leave without proper screening, supervision, or notification to family. Calling that a “safe discharge” is certainly… creative. What makes this even more concerning is the complete lack of accountability afterward. Families understand accidents and unexpected situations can happen. What is harder to understand is the dismissive attitude, poor communication, and apparent need to shift blame onto the patient and family instead of addressing obvious failures in protocol. Frank, the DON, offered little concern and even suggested, “This isn’t a locked unit, maybe you should look into putting him in one.” Interesting perspective considering the family had to involve SAPD and VIA to help search for someone your facility apparently believed had been discharged appropriately. Also concerning were inconsistencies in documentation that appeared more focused on protecting the facility than accurately reflecting events. That is not only unprofessional, but deeply unethical. And if this truly was considered an appropriate discharge, the follow-up text stating, “He’s found, he’s safe,” raises even more questions. Hopefully this situation leads to stronger safety measures, improved communication, and leadership willing to take accountability before another family experiences the same thing.
In the order Google returned them. Not verified by CaringAdvisor.
- Phone on Google
- (210) 616-3250
- Address on Google
- 2739 Babcock Rd, San Antonio, TX 78229, USA
From Google · 09 Nov 2026
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