South Pointe Rehabilitation and Care Center

Aids are very rude and the staff is new all the time have had my niece thier for some time and just got her to a floor where she can talk to normal people she was put in a area with people with extra special needs that are all drug out , and can't keep a conversation , it's been quite some time that we have been trying to get her medications reduced because they have her on so many . She went in walking and showing her self and since shes been at this place shes know over weight and urinated on her self cant walk at all !!! It's really sad that she's gotten this way . We use to pick her up to take her places but we xant even get her in a vehicle. I was just informed that the could take her to any of our families home to speed a day but thier is no way we can do that because she is so have and has yo wear diapers and can move her self at all. We have sent out letters since May of 2025 and never received a response until just recently because thier facility was not getting paid so know they have given me a 30 day notice . So my point is that instead of bettering her they have inabled her to worse. She is so desperate and half the time she is so drugged out .

I had an issue and called and spoke to Rusty, the assistant administrator and Sandy, who is the Business Office Manager about my problem. They were not only responsive, they took immediate action for my Mom and I appreciate that. For anyone looking for a place to put a fellow loved one, the food they serve is really delicious and their nursing staff is kind and respectful to the patients in Memory Care. I go every weekend, so I see firsthand how my Mom is taken care of so well. Thank you, Rusty and Sandy, for all your help on my Mom’s behalf. It is much appreciated.

Please don't bring your loved one here. I came to visit a dear friend of mine, and not only is it unfortunately in a very bad area of town, a resident who appeared to have fallen was laying horizontally in the parking lot blocking traffic. He laid there for around 15 minutes with no one helping him up, and employees were standing there present. Inside the hallway of the administrative entrance, I could hear at least one of the employees saying the F-word repeatedly and very loudly. This portion of the nursing home along with the memory care unit smelled very poorly and strongly, and the floors and tables within the memory care unit were dirty. The temperature was also very cold, and residents had their arms wrapped around themselves with no help from staff. Most off the staff seemed unfriendly and put out by their residents, also, and most of the residents appeared visibly distressed and/or in pain. I noticed one female resident shaking and making loud vocal noises, while others were in tears, sitting with their heads on tables, or pacing around aimlessly. Another female resident appeared in distress while holding her lower abdomen, and one was so drugged that she was staring off and drooling. A couple residents had fallen on the floor with no help to get back up, as well, and I additionally noticed a few of the residents getting into loud verbal alterations, which were broken up by staff. The aforementioned distressed residents and residents that needed help were left by themselves while the staff were either sitting at their computers or on their cellphones. At one point, the staff wasn't even physically present, including when the dear friend I visited needed a drink of water.