Southpointe Healthcare Center

Google reviews

• L
  LaCinda Campbell a month ago

  My mother was in rehab for 15 days and left worse off by ambulance and critically ill. She was repeatedly ignored and verbally abused. UNANSWERED CALLS FOR ASSISTANCE: She was awake two nights almost all night long needing to void. The first night her call light fell on the floor and so had a full bladder all night. Another night she called for assistance and nobody ever came. Again she was awake most of that night holding herself to keep from wetting the bed. Another day the call was unanswered and my sister went to get help and found staff sitting around talking and laughing. Same sister got our mom into wheelchair when another call was unanswered, risking her own health (as recently hospitalized with heart problems). Mom told the aide she was sick and response was “a nurse will be in”. There was no evaluation and the next day mom was found unconscious, ambulance came and was admitted to hospital with critical labs. VERBAL ABUSE: One aide was reported but these episodes happed throughout her care and reported aide not only kept working but verbal abuse continued. Mom was called lazy because she felt sick (the day prior to hospitalization as above). A person across the hall was moaning loudly and same aide told him/her “shut the f*** up”, then slammed that door shut. Same aide assisted mom to wheelchair then told her “you are busting my ass”. (Mom is 122 pounds and was unable to walk due to broken bones in her back). These episodes and others have been reported to the Ombudsman and In State Board of Health Complaint Dept. I sincerely hope that this is not normal nor acceptable care. Other patients who are not capable of protecting themselves or have no family to protect them are susceptible to abuse in this type of environment. My mother could have died, and could have gotten a bladder infection and sepsis from inattention.

• M
  Michelle Seller 3 weeks ago

  Don't send your senior parent here if you expect them to walk again after a hospital stay. Lack of attention, 4 straight days of no PT, too "short handed" for walking assistance.... disgraceful to call themselves a rehabilitation facility.

In the order Google returned them. Not verified by Caring Advisor.