Spring Arbor of Steele Creek

I moved my 98-year-old mother into Spring Arbor a month ago, and the entire experience has exceeded my expectations. The Sales & Marketing Director made the move in process smooth, organized, and exactly as promised, even scheduling a follow-up meeting two weeks later to ensure things were going well. The Executive Director sets a high standard for the whole community. She is professional, approachable, and truly hands on, often working alongside her staff to ensure residents receive excellent care. Her leadership is felt throughout the building. The Director of Nursing shows the same dedication and warmth. It is clear she cares deeply for the residents, and my mother’s daily care has been outstanding. The Food Service Director has gone above and beyond to honor my mom’s specific dietary needs, which has given me real peace of mind. The receptionists are consistently welcoming, professional, and helpful, whether in person or on the phone. The Maintenance Director is responsive, supportive, and always willing to assist, which made the transition easier for both of us. I was initially concerned about therapy services due to my mother’s age, but her Legacy Therapist has been patient, attentive, and compassionate from day one. Administrators also stop by her room regularly to check on her comfort and wellbeing something rare and truly appreciated. Spring Arbor has delivered on every promise. My mother is thriving, the building is beautifully maintained, and the housekeeping staff does an excellent job. I have complete peace of mind knowing she is safe, respected, and truly cared for. I highly recommend this community.

The level of dedication, clinical excellence, and heartfelt compassion exhibited by the staff here is unmatched. It’s a wonderful, uplifting environment for both the staff and the residents. I have absolutely nothing but great things to say about this community!

Avoid This Facility - Neglect and Poor Care for Vulnerable Residents This is a terrible place to send any loved one, especially someone requiring memory care or assistance with daily needs. I regret ever placing my uncle here. They charged an exorbitant upfront fee of $10,000 to accept him, plus $5,500 per month for rent and an additional $300 for memory care services. On top of that, I just received an $800 bill for his medications-even though I had already provided all the necessary meds when he moved in. I had to remove him after only two months due to serious lapses in basic care: They repeatedly failed to follow his strict diabetic diet. One nurse was about to give him a cupcake until another staff member intervened. He went days without proper showering or bathing assistance. No one seemed aware that his toilet was malfunctioning, leading him to start soiling himself. His room was consistently unclean and neglected. Medications were administered at the wrong times despite having his full medical details on file. Staff were unaware of his incontinence issues, resulting in inadequate support and hygiene. I raised these concerns multiple times with staff and management, but received only half-hearted apologies and no meaningful fixes. They fired one staff member and tried placing the blame on her. While I’m sure her exit was needed, this entire facility needs to be under investigation. The neglect was unacceptable for the high cost and promises of personalized, attentive care. I've requested a refund via email for his stay and improper charges, but so far no resolution. I plan to report this facility to the Better Business Bureau, North Carolina Department of Health and Human Services; and any other relevant oversight agencies, as these issues appear to violate standards of care. This is elders abuse!