Springbrook Center

I was a patient here and I am very disappointed in what I have seen and experienced first hand. I just checked myself out against medical advice. They are understaffed, rooms are ill equipped, staff openly talks about patients in a negative manner, and call bells are ignored because staff is not happy with certain patients. I had an asthma attack and it took staff much too long to retrieve my inhaler. I was given 2 different insulins at the same time and suffered a severe low. The staff is friendly enough on the surface but as mentioned they talk about the residents behind their backs. Meals arrive cold often and are often inedible. There are few activities for the residents to participate in despite being told that there are activities to participate in. There were cockroaches in the elevator. No heat was in the room despite it being cold out. I wanted to give a more positive review but with what I have witnessed just in my short stay alone I can't give a better review. I left as soon as possible for my own safety. There's plenty more I could write about. Please research the facilities that you go to thoroughly.

Today was Thanksgiving, and my 90 yr old friend wanted to have dinner with her son who was rehabbing at Springbrook. We called ahead and got approval for 3 family members to join - the kitchen staff was welcoming, and made 3 extra beautiful thanksgiving themed heaping plates filled with yummy homemade sides and moist carved turkey,, along with fresh apple pie and whipped cream. We even got a nice table all together. Thanks for all the TLC Michelle in the kitchen and staff at Genesis Springbrook. Happy Thanksgiving, we are grateful for you all. ♥️

The most horrible experience I’ve ever been subject to. Room was 10 feet by about eight. The TV was the size of my computer monitor and it was 10 feet away. Separated by my roommate by a curtain. Unaware that I was coming even though I was there by 3 o’clock in the afternoon, they did not prepare dinner for me. I asked for something anything from the kitchen dinner since one of my problems since I hadn’t eaten and was weak. It did not come. They asked me what time I went to bed. I told him in an hour and a half for two hours after I told him my bedtime finally they showed up with my evening meds. The med tech couldn’t read half the normal names for the medication so I fhhad no idea what I was taking. They would not feed me until I got weighed. I refuse to get weighed until I got a TV remote. Therefore, I did not have dinner when you ran the Call button. It was at least 10 minutes for somebody anybody to respond.