Springhouse Senior Living

My Mom has been with us for 23 years. Since her diagnosis of alzheimer's 8 years ago we have not left her. Springhouse was gracious to provide us with a 2 week respite stay. I was anxious trusting her care to someone else. I am so pleased to say that she truly enjoyed her time at Springhouse. The people there also seemed to enjoy her. My son checked in on her several times and always pleasantly found her doing very well. Thank you Springhouse for allowing my husband and I to travel and enjoy are 25th wedding anniversary with no worries. In addition, they provided her with a lovely room that was well kept and my son noted that the food at dinner looked delicious.

My mother was at Springhouse for two years and passed to be with the Lord in 2019. I should’ve written a review then but it was just too hard. Unfortunately, the care she received at Springhouse was spotty. She often needed assistance to go to the bathroom or to get ready for meals. Sometimes the caregivers came to help her swiftly and other times she had to wait for too long, especially to go to the bathroom. For some reason, almost all of the caregivers are from Haiti, so one often heard Creole spoken in the halls and dining room. Frankly, it was like a clique that you could not penetrate. Several of the Haitian women were not very kind. My mother was afraid of one caregiver in particular. When I asked that she not come to my mother’s room, they told me that she would continue to be assigned to my mother. The administration was unresponsive and insensitive. I wish all the staff were trained to be kind - and were let go when they were not kind. It would also help if the caregivers would come from many cultures so that the dominant language on the caregiving team was English, which is the dominant language of the residents.

Top notch facility. Have only good things to say about it. So thankful for their loving, kind, professional, compassionate care.