St. John's Home

My father spent the final 2.5 years of his life at St. John’s. While we were initially relieved he was placed here, we soon discovered that the "community-centered" reputation is a facade. St. John’s has dropped from a 3-star to a 1-star Medicare rating, and my family’s experience confirms why. Critical Medical Neglect & Safety Risks Dietary Hazards: Despite being a stroke survivor with aspiration risks, my father was frequently served non-pureed food and thin liquids with no staff present to assist. This was a direct threat to his life. Medical Emergency Failure: When my father was struggling to breathe with low blood pressure, nurses dismissed it. They failed to notify us when he stopped eating or when a failed IV attempt left him untreated. We had to insist on a hospital transfer; St. John’s refused to call 911, opting for a private transport that took 2 hours. He arrived at the hospital septic and passed away two days later. Hygiene & Infestations: The facility is infested with mice. I witnessed multiple mice running through the living area. The dining room was filthy and plagued by fruit flies. Management & Staffing Issues Callous Management: When I brought safety concerns to an upper-level manager, his response was: “You haven’t shared anything that I don’t already know. If you want to move him, I have lots of people who would like his bed.” Neglectful Environment: Aides are frequently on their phones, ignoring residents. My father sometimes wore the same clothes for days. Residents would beg me for help because they knew the staff would not respond. Lack of Activity: Memory care residents are often left sitting in front of a TV or alone in rooms. There are virtually no activities on weekends. The "Two-Tier" Reality Do not be fooled by the beautiful courtyard or the locked "Day Program" rooms. Those resources and the higher level of care seem reserved for the private-pay or rehab floors. In the long-term memory care unit, the environment is one of "wait

Dirty place,I could not believe this place, no cleaning, wiping shit off the floor ourselves, found a pill under bed along with socks and other garbage.very understaffed, finding staff was like looking for a missing puzzle piece,bad communication to very little. Would never recommend putting a loved one there,I was visiting and was very saddened by this facility.

The atmosphere is beautiful. My mom was here for 4 weeks for physical therapy for her legs. She loved her PT Morgan. He was very pleasant and treated her very nicely. The nurse Shirley is a gem and definitely deserves a raise and possibly train other nurses to be more like her as far as demeanor and caring about the residents/patients because there were a few nurses/staff who were not very kind to my mom and/or said they would do something or get something for her and never returned and to find out they left for the day and left my mom hanging. Good example is my mom couldn't hear for to wax build up in both ears. The nurses were either too lazy or just didn't want to clean out her ears. She was originally told she had to see the ENT person but when she kept inquiring about when she could see them she was given ear drops for almost 1 week to help soften the wax was the excuse she was given. Any nurse was capable of doing it we were told by the PA. So my mom went without being able to hear properly for 1 week all because no one wanted to deal with it. Not very professional at all! Not to mention that she had to tell them each time that they had to wrap her legs, change the dressings, help elevate her legs cause she needs them elevated all the time due to her condition but no one knew that apparently. If they would treat these patients as if they were their own family members then maybe these reviews would be better and my mom wouldn't have been begging me to get her out of there. The food is inedible. I had to bring my mom real food so she could eat. She requested green jello cause that's her favorite. What was she told? "We don't have jello" Excuse me? What kind of "home" doesn't have jello? Coincidentally, the day she was released, they brought her green jello for her lunch. She made a comment about it to the person who brought her the meal and she said she was surprised too. A number of times the chicken was so dried out it was tough like leather. How can they e