Stonebrook Health and Rehabilitation

It is with a heavy heart I post this review. There are some very good therapists at this facility, nurses and workers who work hard in difficult jobs. But after our family's recent experience at Stonebrook, I feel compelled to give a rating so maybe other families will be spared. My elderly mom was miserable here. Long wait times (sometimes more than an hour) after pushing the button for help was probably her major complaint. After a couple weeks, when Mom no longer needed extra oxygen or a catheter, I sought to get her released. We had received absolutely zero communications from administration, doctor, therapist, no one. I asked a nurse how to get her released, and was directed to case manager Nejat. Nejat gave me some promises but basically said we needed to wait until officials signed her off. Over the course of the next two weeks, I went to Nejat's office three different times, each time more desperate than the last. Mom was in the most miserable state you can imagine, dying a little more in spirit each day. We were desperate to get her home. Despite my pleading, I got nowhere. Nejat promised phone calls with updates, then never called. I can't even describe my anguish on behalf of my poor mom. Ultimately we had to bring in outside help (nursing director from Mom's senior living home) and basically ambush the place to get her out. It felt like she was being held prisoner. This facility seriously needs to re-examine their release policies. No family should have to go through this kind of trauma while seeking the best for their loved ones. It is just cruel.

5 stars for Stonebrook Health & Rehabilitation. My mom and dad [Robert and Eileen] were both there, and I’m really thankful for the whole team. The staff, physical therapists, social worker, case managers, nurses, and nurse assistants were all incredibly helpful and supportive throughout the process. Taking care of both parents at the same time is not easy, and honestly, without the Stonebrook team, we could not have gotten through it the way we did. Everyone was kind, patient, and responsive, and they really helped guide us through a difficult time. Very appreciative of the entire staff and everything they did for our family.

First of all I came in to visit my mom and she had what looked like a blood blister on her lip and on the same side of her face I saw she had a bruise on her head . Nobody knew anything, nobody saw anything. They tried to say it was a cold sore on her lip, it was definitely not a cold sore. She has never had cold sores. It was more like a blister from a fall or something. I took pictures. Also they lost her glasses never did find them. I brought a suitcase full of clothes for my mom and when we went to leave only very few things were there. Nobody ever knows anything . I would like to know what happened to her clothes? I need reimbursement for all those clothes. That's a lot of money! The one good thing was the physical therapy people were great. The staff needs better communication between them and letting us know what's going on. So much more I could say not enough time .