TerraBella Little Avenue

I appreciate the individual/team efforts made with residents and families. Activities such as bingo, craft corner & guest musicians create a pleasant vibe. I'd feel comfortable/safe with having any of my relatives live here.

I came for a tour to start planning for my mom. My first impression was how pretty. When I entered I was introduced to the facility by Silva. Silva , made me feel comfortable enough to ask questions and explain what my mothers needs. She has a positive, friendly , loving nature and to learn upon our walk, longevity . The facility appeared clean , staff was engaging with residents during an activity program and the aroma coming from the kitchen area preparing for lunch made me hungry. After my tour with Silva. I feel confident this will be our facility of choice. No facility, when needing to make this decision will be perfect enough in our minds, but after my tour my heart is content. Thank you Silva and see you soon.

In my personal experience, Terra Bella Assisted Living failed my family in ways I will never forget. We entrusted them with the care of my mom, who had severe Alzheimer’s and was at the end of her life, for less than 24 hours — and what we witnessed was deeply distressing. When we arrived, we found her in a condition that no family should ever have to see: overheated, with a 101 fever, unattended, and clearly not checked on or cared for in the way we were assured she would be. Staff apologized repeatedly, which to me signaled they recognized the seriousness of what had happened. Tragically, my mom passed away within 24 hours of being in their care. In my view, they offered no meaningful support, action, or accountability during or after this nightmare of an experience. They initially agreed to refund the money we had put down, but once we followed up, they became completely unresponsive. At this point, they refuse to communicate at all, leaving us without answers and without the refund they promised. And while this is not about money at all, my father now needs that refund to move out of their home and into a smaller place that fits within his budget. Based on what my family went through, I would never recommend this facility to anyone who cares about the wellbeing of a loved one. In my experience, the compassion, attentiveness, and basic responsibility you expect from an assisted living facility simply were not there. There are far more compassionate and responsible places out there, and I will forever wish we had entrusted my mom to one of them so she could have died with the dignity she deserved.