The Ambassador Skilled Nursing & Therapy

I am beyond grateful to the staff at the Ambassador Nursing Home who have been taking care of my Mom for the past year. The caregivers are caring, kind and compassionate. I visit my Mom several times a week at the facility and if there is an issue, I bring it to the attention of the staff and it gets corrected. A huge “Thank You” to all of the staff there but especially to those taking care of my Mom on a regular basis. ❤️🙏🏽❤️

If I could give ZERO Stars I would. Moved my MIL there after a short hospital stay. She needed PT to her regain her strength. Moved her to Ambassador and she was basically neglected. She pushed her call button at 2:30 a.m. and no one came until 7:30 a.m. They forgot to feed her both breakfast and lunch on one day. No one cleaned her room. I had to ask them to give her a bath after realizing she had not had one in 5 days. No hot water in her room. The facility is in poor shape. They had 1 aide to 30 residents on the weekend. The staff was even complaining that they couldn't get to all of the residents who needed assistance. They begged me to call the Administrator and tell them they needed help. When I called the Administrator personally, she said, "We are experiencing a hiring crisis and we just don't have the staff." My response? "I know you have a quota to meet, but don't take in new patients if you don't have the staff to care for them! My MIL is not just a number!" Absolutely sickening. Cruel really. I wouldn't put my dog at this community. Needs to be shut down in my humble opinion. If you are searching for a GREAT community in Tulsa, go to The Cottage at Woodland Hills. Moved my MIL there after leaving The Ambassador and it was a WONDERFUL experience. Highly recommend.

This place is the worst of the worst. I placed a lady that I care for at Ambassador and as of last week nobody could tell me how her hand and L4 is fractured which caused her to be admitted to the hospital. I kept getting excuses that didn’t make sense. This place always smell like urine and shower area is never clean. They should really consider remodeling and change the nurse station around so that all residents can be monitored down the hallway. I would not recommend this place to my worst enemy staff can not keep a eye on your loved ones from the desk being hidden from the hallway. My loved one said she was punched my another resident and ended up in the hospital. But staff stated they didn’t hear or see anything but they have cameras in the hallway 🤔😡 definitely wouldn’t give any stars but had to in order to write a comment.