The Amberleigh

Name: The Amberleigh
Address: 2330 Maple Road, Buffalo, New York, 14221, United States
Telephone: (716) 630-9662
Price range: $$

Buffalo New York, United States , New York , United States

4.1 on Google · 156 reviews

Assisted Living Memory Care Independent Living

About The Amberleigh

The Amberleigh is a senior living community in Williamsville, near Buffalo, New York, offering independent living, assisted living, and memory care on a 23-acre landscaped property. The setting pairs private, spacious apartments with maintenance-free living, making it a fit for individuals or couples who want less upkeep while retaining their own space. Daily life at The Amberleigh includes opportunities to pursue hobbies, build friendships, and take part in wellness, educational, and cultural activities organized for residents. The grounds offer room for residents to spend time outdoors and enjoy the landscaped surroundings. For those who need additional support, personalized assistance is available, allowing residents to adjust their level of care as needs change over time without necessarily having to relocate. This combination of independent living, assisted living, and memory care under one community may suit families looking for a setting where a loved one can start more independently and transition to higher levels of support if needed. Families considering The Amberleigh may want to contact the community directly to confirm specific details about accommodations, services, and availability.

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Why Choose Us

Three levels of care

Independent living, assisted living, and memory care offered

23 landscaped acres

Spacious grounds for privacy and outdoor enjoyment

Williamsville location

Located in Williamsville, New York, near Buffalo

Spacious apartments

Private apartments with maintenance-free living included

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4.1

156 reviews

Every day · Open 24 hours

Google reviews

me a month ago

Dirty and smells. The owners put zero money into the building. Door handle has been broken for years on outside door - difficult for residents to open door. Food is horrendous, cleaning is nonexistent. Staff is rude, activities are not all inclusive. Not worth what they charge!
Phil M 6 months ago

Unfortunately, this facility has a major problem with foodservice and understaffing. Food consistently comes out under required temperatures. Serve Safe requires food to reach a minimum temperature of 140 degrees. The NY State health department should really investigate food preparation and handling at this facility. Plus, when a resident has a food complaint, the first response from an employee should be an apology and a resolution to the issue. No excuses. This facility has had numerous heads of foodservice that can’t meet minimum requirements. This is unacceptable. Residents are also aware of the fact that this facility uses the lowest cost, vendor branded ingredients for meals as shown in the food quality. Finally, this facility is understaffed and it shows. Residents call lights not answered. Residents face long wait times for basic assistance. Facility General Manager is virtually never around when issues need to be addressed. The corporation recently visited the facility but nothing has improved. Residents hold meetings but none of the administrators attend. Follow up: This facility has not improved since the original review. In fact, it’s gotten worse. The quality of care is minimal at best. If you’re anticipating better care because the facility is located in Williamsville, think again. This facility is more like an inner city facility. The staff, Management, food quality, and cleanliness are all sub par. The facility needs a complete overhaul!

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Kelly Shaw a year ago

My father just moved into the location on Maple Road in the Greater Buffalo Area, and I find the staff I've run into to be pleasant and courteous, the ground reasonably clean, and the residents friendly. Personally, I think the apartments are a little small, but satisfactory for the aged population (as in, much easier to maintain). My only negative observation is that he's been there over a week and housekeeping has not come by to clean, which I was told is a weekly service.
Al Marino a year ago

I recently visited with my parents several hours a day over 4 consecutive days. Our family chose this facility based on the previous ratings, healthcare services provided and a personal tour. Unfortunatley, during the time my parents have lived there, the quality of the facility and services is not what was promised or expected. As noted, there is a significant ongoing issue with not only the quality of the food, but also the quantity of food provided. There have been multiple lead chefs over the past two years. Currently, there are no glasses or silverware pre-placed on the dining tables, residents have to wait several minutes to receive them. Secondly, the facility is dirty and is not being kept up. Over the four days I visited, the dirt, garbage and paper that was on the floor day 1 was still on the floor day 4 days later. One of the doorways going to the back parking lot has a rotted out doorframe. The resident hallways smell terrible, and the hallway carpets are disgusting and stained. While we were told my parent’s apartment would receive weekly cleanings, this is inconsistent and many times consists of only a light dusting. My parents have to request that their bathroom/toilettes are scrubbed while the cleaning person is there, otherwise it doesn’t happen. We expected yearly apartment carpet cleanings, this hasn’t happened. My family members reached out to the facility administrator, Sarah, on several occasions. She is not responsive, routinely taking 3-5 business days to get back to us, even when the questions are pertaining to important health care concerns. There are some really good employees at Amberleigh, but based on what we are seeing, there seems to be a leadership miss. We fully realize finding passionate, hard-working employees may be difficult, but there are still local graduated care communities that are solving these problems while still maintaining the care that was promised to the residents and maintaining a clean, safe living environment. It’
Jack Mehoff 7 months ago

The care and love that every single employee showed to my mom and every resident I saw was unmatched. Great place fantastic people.