The Ashford of Mt. Washington

Google reviews

• A
  Amy Daly a month ago

  My aunt moved into The Ashford just over a year ago. It was a little bumpy at first, but as we’ve gotten to know the rhythm of the place, it has been wonderful. She hasn’t been this happy in years and truly feels like she has finally found home. I was initially frustrated by the lack of response at times, but I learned how important it is to know each person’s preferred method of communication. For example, Business Office Manager Marilyn Longmire is incredibly responsive by email, while the nurse on duty is best reached by phone, as are Executive Director Ashli Ward and Director of Care Raechelle Sneed. Whenever I’ve had a concern, Ashli has made sure I felt heard and has worked with me to find a good solution. But what I appreciate most about her is how genuinely she cares about the residents. It never feels like she is simply managing a facility — she is invested in the people who live there. She knows them, worries about them, celebrates with them, and clearly wants them to feel safe, respected, and at home. As a family member, that means an enormous amount. And beyond being caring, she also has the judgment and leadership skills needed to keep such a large and complex operation running well. I’ve also occasionally needed to step in regarding clinical issues, primarily medication-related, and Raechelle has been responsive and made sure those concerns were addressed. Most importantly, my aunt is happy, engaged, and comfortable there. I’m so grateful to Aletha at CarePatrol of Greater Cincinnati for helping us find The Ashford at Mt. Washington. It really is a special place.

• M
  Mark Terdan 8 months ago

  My sister stayed here. She fell at her private home in Dec of 2023, spent time in the hospital, skilled care and eventually the assisted living at the Ashford. She became healthier and eventually moved to an apartment. The Ashford facilitated her recovery well. And my sister can be quite headstrong at times. The staff was always kind to her, even when I wanted to smack her.

In the order Google returned them. Not verified by Caring Advisor.