The Christian Village at Mt Healthy

We recently accompanied my husband's sister and her husband on a tour of Mt. Healthy because they were considering moving there. We were first of all taken with the beautiful grounds and how relaxing everything felt. Next we toured the facility with the Admissions Coordinator who answered every question any of of us had. We were impressed with the facility, which was so very clean, but mostly we were impressed with everyone who was so friendly and stopped to really ask about why we were touring-- not just staff but residents alike. Our family members were so impressed that they made a decision that day to move to Mt. Healthy. This community is blessed to have such a fine facility in its midst.

Poor communication from their leadership. No response to my correspondence. Just "ghosted". Very unprofessional.

After visiting several times, we decided this was a good place for my mother. Our application was pre-approved, and we were on the memory care waiting list. Fast forward to many, many months later. After my brother could not get a call back from admissions director, I left a message asking for status update because Mom now needed more care than Dad could provide. When she returned call, she said, coincidentally, that she was getting ready to call about a room opening. All we needed to do was take Mom to a pre-admission evaluation at the facility with nurses and admissions director. The day of the scheduled evaluation, the admissions director did not show up and did not have the courtesy to let anyone know she would not be there or why. The nurses were not friendly. When we had to follow up days later, we were STUNNED To learn Mom’s admission was DECLINED due to her memory issues being “too advanced.” WHAT??? Isn’t that what memory care is? I can’t help wonder if the next person on the waiting list had more assets. Don’t let the name fool you.