The Estates at Knightsbridge

Google reviews

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  Susan Diehl 4 months ago

  This review reflects upon a facility tour and our interactions with EaK's Community Resource Director, Ashley Bowsher. We spoke with Ashley at length about my mom's situation and needs in June 2026. I came to her already frustrated and feeling a bit defeated, and even though Ashley has probably heard 1000 versions of our family's situation, she remained compassionate and patient and kept a sense of humor and pragmatism. We toured the facility, which appeared clean and attractive, with some enjoyable amenities, comfortable common areas and engaged residents. We saw a room that was newly renovated but already spoken for, and it felt bright, modern and attractive. The star I take off is for the unrenovated rooms. They were clean but ready for a refresh-- and that is not something my mom could have overlooked. The assisted living dining needs an upgrade as well. However some of the room layouts were really nice, with convenient touches and larger rooms. The buildings and grounds make a great first impression, and the landscaping is really nice and lush. Ashley followed up after the tour, and we agreed that there was nothing suitable for my mom available at the moment. However, she gave me resources and information which helped me greatly in my continuing search. Ashley proved to me that her heart really is in helping seniors and their families, and she really impressed me!

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  Samantha Moser 3 months ago

  I want to start by saying my review of The Forum/The Estates at Knightsbridge would be a 5/5 if I was basing it on the nursing staff, food service staff and receptionists but my experience with management has changed my score. Sinceri Senior Living began managing this facility (I believe in January 2026, I am not sure because there wasnt ever any formal communication about this transition) and since they took over I have had zero communication. I couldn't tell you who manages any of the buildings, who is in charge of memory care or who plans activities, etc. I've never received an email introducing any of the management team or anyone's contact information. It was extremely disappointing because we had an excellent experience until they started "managing." While finances played a major part in our decision to leave the poor experience or lack thereof with management made the decision easy for us. I want to state again clearly that the people who are doing the real work, caring for the residents, are doing an excellent job. Everyone knew who my mom was and would tell me things like "your mom is so sweet" and "I love Ms. Rhonda." Novka who works reception in the Ambassador suites was always wonderful to talk to. She loves my mom and treated her like family. She made my family and myself feel good because we knew she was looking out for my mom. On my moms last day so many nurses and caregivers came to me to tell me they would miss her and to bring her back to visit. I am thankful for everyone who cared for her and those who took the time to let me know that they cared about her. It isn't easy to make the choice to place a loved one in a care facility but the caregiver staff made it as easy as it could be. I hope management can improve their communication with families because they are doing a disservice to the staff and the residents.

In the order Google returned them. Not verified by Caring Advisor.