The Harmony Collection at Hanover

My first impressions upon visiting dear friends who had just moved into an assisted living apartment were all very positive. We were greeted warmly in the lobby which was bright, clean, comfortable and tastefully decorated. My friend's apartment was spacious, modern and well equipped. I encountered one caregiver who was very friendly and professional in issuing the medications that were due at lunch time. It was clear to see that my friends were adjusting well from independent living in a large home to this new apartment that had all the essentials plus a community with ongoing opportunities for socialization. It was a good decision for my friends and I would choose the Harmony Collection at Hanover, if I were to become in need of assisted living.

My 14 year old daughter and I were invited to The Harmony for the 4th of July dinner and fireworks. We were greeted by Laney at the front desk. I must say Laneys personality and outright professionalism were unmatched to any other customer service I have ever encountered. I own several businesses in the area and had to post this review so that the upper management at The Harmony know that they picked a true winner. Laney certainly loves her job and she is good at it. The tenants appear excited to deal with Laney as her care and empathy are natural for her. I have followed up by letter to upper management indicating the contents of this review, and more, as she truly deserves it. Thank you Laney for the outstanding work you provide to the population at The Harmony. You are a very valuable asset.

First impressions at Harmony are phenomenal! After my husband and I visited (for his mom), I was ready to go home and post a 50-star review. The assisted living facility is lovely. It smells good. The staff we met are genuinely friendly and welcoming (they still are). But operationally, things started falling apart very quickly after mom moved in. Poor communication and lack of accountability from management top the list of our concerns. I read the other reviews where people find the communication and responsiveness to be excellent. That is wonderful, but that has not been our experience. I had hoped that we would get there eventually, but it felt like management tired of my complaints. I was told certain things - to appease me - but then those things were not done. Then, all of a sudden, everything we had discussed previously seemed to be no longer true, and apparently we have no recourse. I have reached out to upper management, but they have shown as little interest in hearing my concerns as lower management (meaning, there has been no urgency to return my calls and try to assist). I would love to be able to speak to the owner about our experience with Harmony!