The Hearth at Drexel

Let me start by saying how nervous I was moving my dad here after events that unfolded at the Residence at Bala Cynwyd (note- NEVER, EVER, EVER send your loved one there). I had a bad taste in my mouth after they left an 80+ yr old woman in a closed van in 98 degree weather for over 2 hrs. The very next morning I was at the Hearth for a tour. I cannot say enough good things about this assisted living community and the care my father received during his time here. From day one, the team was incredibly communicative, responsive, and genuinely caring. I especially want to recognize Precious, Elizabeth, and Angela who went above and beyond in ways that made a very difficult time so much easier for our family. Their compassion, attention to detail, and true concern for my father’s well-being did not go unnoticed. The level of care and organization was exceptional. My father’s room was always clean, orderly, and thoughtfully maintained, with everything put away neatly. I also deeply appreciated that his laundry was handled individually and not mixed in with other residents’—it’s a small detail that reflects a much higher standard of care. The entire care team always seemed to be on the same page which suggests strong leadership with solid and repeatable systems were in place. During a particularly stressful time when my father had a hospital stay that transitioned into rehab, Elizabeth was instrumental in helping us navigate the process. While the hospital system provided very little support and was pushing for discharge without helpful options, Elizabeth stepped in and made sure my father was placed appropriately. I truly don’t know what we would have done without her advocacy. If I had to mention one area for improvement, it would be the food, which could benefit from more variety and higher quality. That said, it does not take away from the outstanding care and support provided by the staff. Overall, I genuinely believe my father received the best care possible i

We had to move our mother from another place with horrific conditions, very quickly. The employees at The Hearth helped us every step of the way . They treat our mother like family and are attentive to all her needs. They understand the needs of someone who has dementia and are wonderful at guiding her through her day. The neighborhood setting, with separate staffing for each section gives more eyes on your loved one. We also appreciate that they keep records and that we get regular updates with her medical condition. They are truly an assisted living facility because they have a nurse 24/7. Other places that we looked at said that they were assisted living, but don’t have a nurse. The Hearth at Drexel meets all of our expectations

After an extensive search for a senior memory care facility for my sister, reaching out to friends who had placed their loved ones at the Hearth and speaking with a retired CEO of a senior care facility outside our area we chose The Hearth. We were/are impressed by the household feeling of The Hearth where residents spend most of their time in community areas. Daily activities are led by engaging staff that encourage participation by all. After five months at The Hearth, my sister has adjusted well to her new apartment, the attentive, caring staff and the other residents in her household.