The Heights of Summerlin

Presented as Rehabilitation—My Experience Was Horrific Valley Hospital presented The Heights of Summerlin to me as rehabilitation. One staff member’s exact words were, “It’s a rehab—and, oh, you’re really going to hate them,” implying I would dislike it because the physiotherapy would be demanding. I am not afraid of physiotherapy. I wanted active rehabilitation. Instead, I was sent to a skilled-nursing facility where there was virtually no meaningful rehabilitation. My medications were not administered reliably. One scheduled Percocet dose was never given to me at all. The RN on the following shift documented that the previous nurse had failed to administer it. This should also be reflected in my medication records and the punch packs used by the facility. Staff witnessed serious neurological symptoms, including my feet posturing downward and uncontrollable shaking in my leg. I have photographs. I was identified as a fall risk and fell while trying to reach the bathroom. An RN responded, “Why did you do that?” as though I had chosen to fall. I was then instructed not to leave the bed when my legs felt too weak to walk. On another occasion, I needed to urinate, could not safely reach the bathroom, and mistakenly believed the brief I was wearing would contain the urine. Staff scolded and humiliated me. They asked why I had not pressed the call button. I explained that sometimes nobody came, or someone entered, reset the button and left without helping. I was blamed when I tried to walk and fell, and humiliated when I stayed in bed to avoid another fall. I also witnessed staff treating an older, confused woman horribly and repeatedly dismissing her. Although I was seriously ill myself, I was making sure she had what she needed and finding staff for her. Another patient should never have to do that. For approximately two weeks, I repeatedly reminded staff that I needed transportation to a difficult-to-obtain appointment with my established pain-management physici

I can't even begin to explain the atrocities happening here. The level of neglect and lack of "skills," education, experience, and common sense is truly remarkable. The heights of sumofhell is what it should be called. Such a shame for such a beautiful building. Absolute dishonor for whatever destiny this building was created for. The only way to genuinely change the dynamic of the business here is to close down and reconfigure from the ground up with new staff, administration included, initiate appropriate business ethics, policies and procedures, implement proper protocols and programming, and assign designated coaching and training department including risk management. I'm really not sure how this place is still licensed and funded by Medicare and contracted by the VA. Such an insult to the trade of compassionate care and serving of our elderly and veteran community in their most critical time of need. This place is failing our families, our communities, and the health trade as a whole. Unconscionable.

My dad was admitted to ensure he was taking medication as prescribed. I had to bring an item they did not have on hand. Yet they still didn't give it to him as well as other medications. I asked to speak to a supervisor. Never came.