The Highlands at Brighton

DONT SEND YOUR LOVED ONES HERE!!! This place should just be torn down. It’s so out dated and ghetto it’s a disgrace they even take care of people. My father was sent here for “rehab” all the exercises were all done in his bed they never took him out to actually help him to do those. The nurses are obviously only there for a paycheck. The nurses all have attitudes, and act like being there is interrupting their day. The nurses lacked in helping/taking care of my father. Never took him to the toilet only ever gave him a bed pan which caused him to have a very bad bacterial infection. The beds were out dated didn’t even have rails to pull himself up or hold on to.

This place is a dump. This is probably the worst nursing home/rehab facility it rochester. If there was an option for 0 starts o would have selected that. I wouldn’t even send my loved one here to die. This place is horrible my father has had to be sent to the hospital 2 times in the last week due to the lack of care from the nurses and aides at this facility. It’s all about the money to them. They don’t return phone calls, they don’t correct anything wrong that is brought to their attention. They let the patients sit for 4/5 hrs sometimes after a bowel movement without checking on them. Speaking with the higher ups and administrators doesn’t work either as they just pass the buck and can’t seem to control their staff. Please please please think hard before deciding to send your loved one here.

Two years ago this summer, both my mother-in-law and my aunt-in-law were admitted here. At the time, if you had asked me if I expected either to be alive in two years, I would've answered negatively. Fast forward two years, both are still here, and their quality of life, while severely limited due to Alzheimer's Disease, is about as high as can be reasonably expected. We advocate consistently on their behalf, and I am sure there are times when the staff cringes at the idea of seeing us there. But they are always cordial to us. The place is much better run, and the staff far more caring and compassionate, than at Strong Memorial Hospital, which, while having a different mission, is nonetheless also part of the URMC umbrella. I won't pretend that everything there has been perfect -- it hasn't. But when it comes to the most important things -- keeping them alive and limiting decline in quality of life, and doing it in a caring and compassionate manner -- they've done an amazing job.