The Home At Hearthstone

Google reviews

• C
  Chuck Powell 3 months ago

  The Home at Hearthstone is a beautiful facility. The staff are great. They really care about the residents. It is a happy place.

• M
  Mavan Price 11 months ago

  Staff members here are consistently rude and act as if they don’t even want to be at work. They have been especially disrespectful toward my mom simply because she advocates for my grandmother. It’s ridiculous that when a family actually shows up, asks questions, and cares, they act irritated. Yet when a family doesn’t show up or care, they talk about them too. You can’t win with this staff. They even tried to place my grandmother on hospice when she is nowhere near end-of-life. That alone shows a serious lack of proper assessment and compassion. Anyone with a loved one in a facility would advocate the same way we do. The front desk is just as unprofessional. The younger woman sits there laughing, staring people down, and playing on her phone—very odd behavior for someone working in a healthcare setting. The older woman at the desk is rude every time, both on the phone and in person. The overall energy from multiple employees is unprofessional and trifling, and it reflects poorly on the entire facility. A place that is supposed to care for vulnerable elders should not be run like this. Many of these employees clearly need to be replaced with people who actually have compassion, professionalism, and basic respect. And honestly, I cannot wait until I pass my boards so I can remove both of my family members from this establishment. The lack of care, urgency, and human decency here is unbelievable. Once I’m licensed, my family will never have to deal with this facility again.

In the order Google returned them. Not verified by CaringAdvisor.