The Lilac at Silver Palms

Google reviews

• G
  Glami Studio 2 weeks ago

  I visit someone close to me at this facility frequently, so my concerns are based on repeated visits not on a single experience. I have repeatedly seen residents call for help and wait without receiving timely assistance. At times, staff members have responded in a dismissive or impatient manner. I have also seen residents try to raise concerns with the person in charge and feel that they were not heard or taken seriously. On some evenings, I have arrived around 7:30 p.m. and found a resident still sitting in a wheelchair, not yet helped to bed, with the bed unchanged since the morning. It is upsetting to see someone who is tired and asking for help remain waiting for hours. I have also been concerned when someone who appeared ill or was experiencing an allergic reaction did not seem to receive the attention they needed. Residents deserve timely assistance, respectful communication, and compassionate care. Families and visitors should feel that concerns are being taken seriously and followed up on. I hope the facility’s management will review staffing, supervision, response times, and how resident concerns are handled. Based on what I have personally observed during my repeated visits, I cannot recommend this facility.

• T
  Tyrone Hill 2 months ago

  My late mother was a patient at Lilac Silver Palms, where she received rehabilitation services, including physical and occupational therapy, from June 3, 2026, until her passing on June 18, 2026. Initially, her progress appeared promising, but my family and I noticed that the staff failed to provide her with her prescribed CPAP machine during nighttime hours. The charge nurse offered excuses and assured us that an expert would evaluate my mother's condition. However, the charge nurse later claimed that my mother's oxygen levels were satisfactory, despite my concerns to the contrary. I presented supporting documentation to the charge nurse, but she dismissed my concerns, implying that my mother did not require the CPAP machine. I attempted to bring a CPAP machine from home, but the staff insisted that I remove it, along with my mother's medications I may had brought from home. Throughout her stay, from June 3 to June 18, 2026, my mother never received a comprehensive evaluation for the CPAC machine. Tragically, she passed away on June 18, 2026, We had trusted the facility and its medical staff, but unfortunately, my mother lost her life due to their negligence. On June 17, 2026, my mother's final day, she participated in physical and occupational therapy sessions. My mother had a feeding tube, and I repeatedly reminded the staff to maintain her head at a 40 to 45° angle. However, they frequently failed to do so, leaving her head in a nearly flat position with the feeding machine still operational. Furthermore, they neglected to clean the skin area surrounding the feeding tube. I addressed these concerns with the charge nurse during a weekly meeting, but the issue persisted. To ensure my mother's well-being, I hired a nurse assistant to supervise her care during the day. The facility provided me with inaccurate insurance information regarding UnitedHealthcare and Medicaid. Moreover, they attempted to coerce me into providing misleading information to paramedics and em

In the order Google returned them. Not verified by Caring Advisor.