The Neighborhood in Rio Rancho

Google reviews

• A
  Ashley Moya a month ago

  My family member is staying at The Neighborhood in Rio Rancho while recovering from a serious leg fracture. Our experience has included many positives but also significant concerns. The meals have been a pleasant surprise. Residents can choose from multiple options, and dietary accommodations do not feel like an afterthought. My family member has diabetes and has received genuinely delicious sugar-free snacks. The activities, amenities, common area, and generous visiting hours are also appreciated. Melissa, Deanna, Francine, Nina, Jovanna, Margarita, Juan, and Rob deserve recognition for being helpful, communicative, and kind. Steve, the physical therapist, has also been excellent at explaining each exercise and how it supports recovery. Most staff have been receptive to our concerns, but the facility appears short-staffed, assistance is not always timely, and communication is inconsistent. After my family member went several days without a bowel movement, she finally had one. Later that same day, another nurse entered intending to administer an enema, apparently unaware the issue had resolved. Had we not been present, we do not know whether an unnecessary procedure would have occurred. Staff should confirm a resident’s current condition before administering something invasive. There is also an unresolved safety concern involving my family member’s bed. We understand that this is a non-restraint facility, but it has been at least a week, and we are still waiting for bed rails or another suitable safety measure for someone with a serious fracture and increased fall risk. If rails cannot be used, an alternative plan should be implemented and clearly communicated. Our worst experience was with Hilda, the hairdresser. She emphasized that we must arrive on time but then complained when we arrived 30 minutes early, despite having no other clients during our visit. She was cold, minimally responsive, and made us feel like an inconvenience when I attempted to establish

• J
  Jackson Williams 3 months ago

  My mother, Laura Williams, was one of the original residents in Independent Living and everything was wonderful. Until. She had a stroke in 2024 and would need Skilled Nursing. They initially refused to allow her to return wh n she was to be discharged from Rust Medical Center because they said they couldn't provide the types of therapists she would need. When they finally admitted her, they failed in every way possible to care for her. They failed to feed her. They failed the bath her. They failed to give her her medication appropriately. She was allowed to fall out of bed twice and took no precautions to protect her. I have this on video because of our concerns, we placed a camera in her room. I also reviewed all of her medical records. Everything is documented, however, our state agencies failed her as well and did not hold The Neighborhood accountable. AND, I had the families of at least two other residents reach out to me to report similar failure in treatment. I also spoke to a few nurse about the problems and they were ultimately fired. If you care for your loved one, DO NOT place them at The Neighborhood. (THIS WILL LIKELY BE REMOVED).

In the order Google returned them. Not verified by Caring Advisor.