The Normandy Senior Living | Independent & Assisted Living Community in Cleveland Ohio

I want to give a huge shout out to the Normandy and their staff especially Emily, Whitney, Keshawn and Davinci who all had a huge part in my uncle’s care. From start to finish, I had to do absolutely nothing but visit because everything was taken care of for us. They paid close attention to our needs and took over from there. I could not ask for better care than what we are receiving and that also includes his team of occupational and physical therapist. Thank you all for the smooth transition from the hospital to your facility. We could not be any happier. 💙

⚠️ WARNING: Do NOT bring your loved ones to Normandy Care Center ⚠️ I had one of the worst experiences ever while visiting my mother here. When I arrived, she didn’t even have water and this isn’t the first time. I asked a nurse about it, and she grabbed an old, dirty cup from the floor to fill it. I had to ask her to please use a clean one. She finally did, but then filled it with ice, and I asked her to pour some of it out since my mom doesn’t like it too cold. Then an aide came out, said she’d take care of it, but started giving me dirty looks. When I asked what her problem was, she threw trash on the ground and acted like she wanted to fight me right there in front of everyone. When I calmly asked if I could say goodbye to my mother, they actually called the police on me. The police showed up, didn’t do anything, and even told me they get calls from this place all the time and that it’s a horrible facility. My mother has been neglected and mistreated here, and they keep trying to hide it. This place has serious issues from staff attitude to patient care. Please, for your loved one’s safety and dignity, do not bring them here. They deserve real care and compassion, not this kind of treatment.

My husband and his mother both resided at Normandy in the last months of their lives, and I cannot say enough good things about the facility and their staff. Everyone was kind during our visits and they went the extra mile to make sure that our loved ones’ needs were met. It truly seemed like everyone enjoyed working there and attending to my husband’s and his mother’s needs, which was a comfort to me. They helped me handle all of the paperwork involved in registration, and they signed my husband and mother in law up for all available services, from eye exams to counseling. My husband suffered from ALS and required vigilant and frequent care, including being fed a modified diet, the use of a Hoyer Lift to move from his bed to his power wheelchair, and the use of a ventilator. Staff were very responsive to his medical needs, working closely with his Hospice team, and they also took extra time to make sure his emotional needs were met as he faced a challenging illness and premature death. Just prior to his passing, we held an early birthday party for our little boy, and the staff joined in singing to him, gave him balloons, and signed a card for him. I have a degree in Recreation Management so I am very familiar with long term care facilities and all the “behind the scenes” details it takes to keep them running smoothly. I was impressed with the varied array of activities offered at Normandy and I highly recommend Normandy to any family who is facing the need for skilled nursing care for a loved one