The Pearl of Naperville

⭐⭐⭐⭐⭐ I don’t normally write reviews, but I felt like I had to after everything Dakota did for our family. Losing our mom was one of the hardest things we’ve ever gone through, and she was there for us every step of the way. She always took the time to explain things, answer our questions, and never made us feel rushed. What really meant the most to us was that she stayed after her shift to make sure everything was taken care of and that our family had what we needed. After our mom passed, Dakota actually called us at home a few days later just to check in and see how we were holding up. That simple act of kindness meant more to us than she probably knows. She didn’t have to do that, but it meant so much knowing she truly cared. In a world where people are so quick to move on to the next thing, she really made us feel like our mom mattered and that we mattered. We will never forget her kindness, compassion, and the comfort she brought us during such a difficult time. She is truly one of a kind, and we’re so thankful she was there when we needed her most.

I would definitely recommend The Pearl of Naperville. I wanted to take a minute to thank and say how amazing the social worker Madelyn Pickering was in the short time my grandmother. From the very beginning Madelyn was very attentive, communicative and caring. It made it a bit difficult with me living out of state and being the main point of contact for my grandmother. Madelyn was aware of that and would take the time to answer all of my questions. She would consistently call me with any updates, suggestions, or to ask for approval before the staff would give any treatment. At one point she even said if she's calling too much to let her know, lol. But that was exactly what I needed! Madelyn always gave me clear and upfront information, and that made it much easier on me being so far away. The week before my grandmother passed, I was able to visit her and the Pearl and had the privilege of meeting Madelyn in person. She extended the same helpful attitude and friendliness that she did on the phone. I was amazed at the rest of the Pearl staff as well. They were all so friendly and caring. But I want to especially recognize Madelyn for the outstanding service she provided and for being exceptionally compassionate toward my grandmother and myself. If you are looking for a facility for a family member or have someone in another facility and are not happy with where they are I think you should strongly consider the Naperville location. The facility is clean; the staff is attentive and have employees that really do care.

The Pearl of Naperville became my mom’s home in 2022, and I cannot say enough wonderful things about the incredible staff who cared for her throughout her time there. The nursing team—including Dakota, Reyna, Jenny (Wound Nurse), Sunshine, Felicia, and Dominique—is truly exceptional. They are compassionate, empathetic, attentive, and genuinely caring. They treated my mom like a queen and always made her feel valued, respected, and loved. The CNAs also deserve special recognition. Jenny, Cecilia, Lauren, Shaw, Marayah, Tammie, and Kayla provided loving, nurturing, and patient care every day. Their kindness and dedication made a meaningful difference in my mom’s comfort and quality of life. The front desk receptionists—Brittany, Dyonne, Rochelle, and Grace—are the heart of The Pearl. Whether in person or over the phone, they always greet families with warmth and kindness. Their presence helps create a welcoming, home-like environment where support is always felt. Chonelle in Admissions is consistently helpful and approachable, always willing to assist with a smile, even beyond admissions-related needs. Romma keeps the facility spotless and brings kindness into everything she does. Maddie, the Social Worker, is compassionate, supportive, and always available when help is needed. Miguel and Damarius from maintenance were always responsive and willing to help my mom with anything she needed, including small tasks and technology support, always with patience and a smile. Jill, the Activity Director, provides engaging and thoughtful activities for residents of all abilities. Administrator Kevin leads with fairness, kindness, and accessibility, always available when needed. The Pearl of Naperville is much more than a care facility—it is a true community filled with people who genuinely care. While our experience was overwhelmingly positive, there are a few areas where improvements could enhance the experience even further. Extending weekend visiting hours would make