The Phoenix Rehabilitation & Nursing Center

I want to start by saying that recovery is not always easy, and being away from home can be even harder. Having people around you who genuinely care, encourage you, and treat you with respect can make all the difference. Thank you Nurse Mitchell for having a good soul who consistently went beyond his job title, always willing to help and do what ever he could to make you comfortable. Thank to all the Nurses Tracy and Nurse Kayla for being there with your calming words. Thank you to the hard working CNA Mrs. Brown, Mrs. Jean Paul and Mrs. Mathews. Thank you Tristan for always keeping the room tidy. I am also deeply grateful to the rehabilitation staff. PTs,OTs, and Urban Zen. Especially Felipe, Prince and Katherine. They helped through difficult moments, encouraged, and guided me towards becoming stronger and recovering. Their professionalism, knowledge, and positive energy made therapy both effective and enjoyable. Last but not least Thank you so much Diana and Oren for how special you are having patience, kindness and support during some of my hardest times. THANK YOU!

In general I appreciate all services given to me at this Facility. Special Recognition to Oren the Chancellor who was warm in welcoming me. Cathy, who stood with me as my advocate, making sure all is well in my needs and care. Jamie and David who gave me quality care in therapy helping me to move my limbs with confidence and do things I had feared to attempt doing. Ms. Joseph who kept my bed and lining clean from early morning and took me to shower. The nurses who were punctual in serving me my medications so, I could keep good health. All in all I feel blessed to have been here.

This was my breakfast today: two slices of plain white bread and a single sausage. For a rehabilitation and long-term care facility, the meals are often nutritionally deficient and do not appear to adequately support healing or the dietary needs of residents. Meals are heavily starch-based, with very little variety or fresh, nutrient-dense foods. Residents are not given meal options or healthier alternatives—you are expected to eat whatever is served, regardless of your medical conditions or dietary needs. For individuals with diabetes, high cholesterol, heart disease, or other health concerns, this is especially troubling. I’ve spoken with several long-term residents who have shared that they have lost a significant amount of weight since living here, which raises serious concerns about the nutritional quality of the meals. My concerns extend far beyond the food. Medication changes are not discussed with patients at all. Residents are often given medications that have been started, stopped, or changed without any explanation. Patients have a right to know what they are taking, why changes are being made, and what side effects to watch for, yet that communication simply does not occur. Likewise, just because your physician orders a medication or treatment does not necessarily mean it will be carried out promptly or consistently. I do want to recognize the nurses, physical therapists, and social workers, who genuinely work hard and do everything they can for residents. Unfortunately, they appear to be working within a system that does not provide them with the support they need to consistently deliver the quality of care patients deserve. Residents deserve nutritious meals that support recovery, meaningful communication about their medical care, and consistent follow-through on physician orders. Based on my experience, those basic standards are not being met.