The Pointe at Kirby Gate

This is a very good facility if you want excellent care for your relative. Great staff. Loving environment

The staff was amazing! Very kind and attentive to my dad. The PT/ST team were phenomenal, they helped rehab him and provided much needed socialization, kindness, and reminders. The facility was clean. I do think it is overpriced based on the amenities. I have two concerns which is why I rated the facility overall 1/5 stars. 1. The food was not good. Often there were only cold lunchmeat sandwiches and they seemed to run out of food at times. He was paying for the food and it was less than mediocre. 2. When it was time for him to move out, he gave the expected notice. Because he was moving out before the end of a month, I spoke with them about reimbursing him for the last days of the month. Over the course of TWO months, I spoke with the interim director at least 4 times regarding his reimbursement and left countless voicemails. He kept promising to call me back and NEVER did. I even called the parent company, which was Tarantino at the time. I left 3 voicemails requesting to be contacted regarding the reimbursement. No one has ever contacted me. I feel like they robbed him.

0/10 wouldn’t recommend. Care is 0/10 food is disgusting, barely have aids or nurses . Most don’t take baths . Barely receive medicine & overly expensive for the level of care provided