The Pointe at Meridian

Google reviews

• R
  Ruth Griggs 2 months ago

  I moved my mother to The Pointe at Meridian about seven weeks ago, and our experience has been completely positive in every way. After touring numerous other facilities, The Pointe was hands-down the best choice for her. Her assisted living studio apartment has the largest square footage of all of the facilities I toured. The Pointe is only about four years old so it is a new, clean, very comfortable and well appointed facility in all areas. My mom’s studio apartment has a full sized fridge and a microwave in the small kitchenette, a washer/dryer right in her room, and ample closet space. The activities are varied, including movie nights, social hour, outings, crafts, a small gym, dance and exercise classes, an on-site beauty salon, books, puzzles, etc. The meals are plentiful and varied, and available on a flexible schedule a full 12 hours every day. Most importantly, every single staff member we’ve encountered has been friendly and kind to my mother. Every staff member calls her by name and speaks to her whenever they see her. Laura at the front desk has been very helpful with answering all of our many questions as my mom has settled in. The kitchen and dining room staff, the med techs, the housekeeping staff, and recreation staff have all been unfailingly kind, attentive, and gentle with my mom as she has made this difficult transition. I know she is being well cared for. I couldn’t be happier with our decision to move her there. I wholeheartedly recommend this facility to anyone considering this kind of move for themselves or their loved one.

• A
  Allison Lawson a month ago

  A Difficult Experience That Ultimately Led Us to Move My Mom Our experience at this facility was unfortunately very disappointing, and ultimately we made the decision to move my mom because we no longer felt it was the right environment for her. One of my biggest concerns was the disconnect between my mom’s care plan and the care she was actually receiving. There seemed to be an expectation that she would use her call button whenever she needed help, including for basic needs. For a resident who requires assistance and cannot always reliably recognize or communicate when she needs something, that expectation was particularly concerning to me. There were also issues with showers not being consistently completed, despite them being part of her care needs. I repeatedly had concerns about whether the care plan was truly being followed. Eventually, I became concerned enough that I involved the ombudsman. During a meeting with the ombudsman, the nurse told me, “If you’re not happy, take your mother somewhere else.” The ombudsman was visibly surprised by the comment, and afterward she and I discussed my concerns and agreed that this facility was not a good fit for my mom. Moving a loved one is never an easy decision, especially when they are already vulnerable and dependent on others for their care. I understand that no facility is perfect, and I appreciate the challenges involved in caring for residents. However, families need to feel confident that their loved one’s care plan is being followed and that their concerns are being heard and taken seriously. Ultimately, we chose to move my mom to a different facility where we feel much more comfortable with her care and where we feel her needs are better understood and supported.

In the order Google returned them. Not verified by Caring Advisor.