The Villa on Bankers Hill

Google reviews

• D
  David Hiipakka 2 years ago

  After a year now since mom's transitioned here she's thrived more than I could have imagined as she turns 92 this spring. I live out of the US about 8 months of the year and cannot express my gratitude to the SPV staff for the incredibly personal care I see them giving to mom and other residents. I think my perspective could be a bit more detailed than most, as when I'm in town I typically visit mom for lunch 5 days per week. After sitting with her in the dining room (where I see the food and hear her opinions of it) we go to the ballroom and play board games over coffee for another 90 minutes or so. The following observations are detailed by function as best I can and reflect my "Fly on the Wall" perspective watching life go by at "The Villa." ADMINISTRATION: From the initial tour from TERRI, to the nursing site visit by RHONDA & TAMMY, to PEGGY at reception desk passing messages to mom, to JUANA handling the transport van services..... all these folks made transitioning into SPV life so efficient, organized and calm !! After onboarding, Rhonda has been wonderful on monthly billing, autopay bank links and most important fighting our Long Term Care insurance company to start and maintain benefit payments. Whew !! NURSING: Obviously a major concern by relatives, I know mom's providers now after dealing with several health issues and they simply amazed me with all the legwork they do monitoring residents continuously and when necessary assessing symptoms and then contacting medical providers..... As they did getting mom through COVID which I SO appreciated when I was out of the country !! Medications are handled via SPV's pharmacy service so well also. **KUDOS to HALEH, TAMMY and all the assistants. ** I recall Haleh's first interaction when mom arrived in a wheelchair (which she rarely left at her previous boarding care-type rooming home; as it was easier for that staff to have her "parked"....their warped version of fall prevention): She said "I am so happy you're

• J
  Jackie G. 8 years ago

  People at St. Paul's Villa are so kind and compassionate. It is beautiful to see how the senior residents consider the staff extended family. You can tell that there is a lot of love there in addition to great care. People seem truly happy.

In the order Google returned them. Not verified by Caring Advisor.