The Waterford at Virginia Beach

This facility hosts several events throughout the year for their residents, staff and family members. Every event I have attended has been enjoyable. Seeing the smiles on the residents faces and how happy the staff are to participate, is really nice to see. The food is good when I have eaten there, and if I could afford it, I would love to live there.

I went to visit my Mother in Law - and once in memory care facility I couldn’t get out when I tried to exit - I knocked for a while and nobody came. Finally I went back to the nurse station all the way back around to the other side in memory care and found a nurse to let me out . It would be easier for a family member to have their own temporary code to get out of the locked facility to prevent being locked in (especially on an evening or a weekend after normal hours). There was one resident man who followed me into the sitting room on the other side of the door with the paper books covering it and I said I didn’t think he was supposed to be there and I didn’t like being alone with him in that room because he acted like he wanted out and he was a few feet from me - and he had rushed into that room when I went thru the door so he scared me (I didn’t know if he was harmless or not). I was knocking incessantly and nobody came .He kept asking me questions on how to get out . Also: the brand new wheelchair ordered by hospice was NOT in her room when I was there. There were two older wheelchairs in her room - not the kind with the tall back and foot pedals. Last time we were there the foot peddle things were missing- so it was Difficult to push her outside . Overall - and Care wise - we feel Waterford has been wonderful To work with. The hospice care amazing as well - there was just a few minor things as mentioned above, which is somewhat understandable in a memory care facility - that things could go missing.

This facility provides high-quality care in a supportive and welcoming environment. The team is attentive, responsive, and clearly committed to resident well-being. A special thank you to Fran, the Nursing Director, whose leadership sets the tone for excellence. She is knowledgeable, approachable, and deeply dedicated to ensuring both residents and families feel informed and supported. Her attention to detail and compassion make a meaningful difference. We are very grateful for the care provided here and would confidently recommend this community to others.