Tiffany Springs Rehabilitation & Health Care Center

Awful experience with Stacy Jones trying to get my husband admitted here for rehab. He has terminal cancer and has been in the hospital for 18 days for various things. Started trying to get him admitted on a Weds. to get out of hospital before the weekend. Social worker at hospital and I both tried to reach Stacy all day on Thursday with no luck. Resumed trying on Friday, in a bit of a panic due to it being last day to get him out. Stacy advised she was out Thursday and would start working on it now. Invited me to stay in touch to keep things moving. Around noon received notice from insurance that a prior authorization was received. It said they require 5-15 days to process, or 3 bus days if marked urgent. So I tried to call Stacy to ask how they submitted and she was at lunch. I called the insurance company directly to ask them. Was advised it was approved but they had questions about the dates so gave me a phone number to pass to rehab to call and sort it out. Called Stacy back and she was very defensive. Asked why I am pushing so hard. Hubby had a horrible night prior, so we were very stressed in that moment. The 18 days of being in hospital is taking a toll on both of us. I told her I had to get him out before weekend. She said they have a process we need to follow, which I understand. I told her I’m just trying to help and had a number all she had to do is call. She said I’m being very aggressive and she doesn’t like it. I said I’m sorry I’m just advocating as she would for her loved ones, and I don’t want to start over with a new facility - which sounded bad I admit but I’m frazzled with worrying about my sick husband, weeks of no sleep and driving back and forth daily 30+ minutes each way in traffic to the miserable hospital. She invited me to find placement elsewhere if I wanted. I again apologized and said I’m just trying to get him out. Please help me. She said she’d get back on it. That was about 1pm. She waited until 5pm to tell social worker they rescin

Tiffany Springs Rehabilitation & Health Care Center has an outstanding nursing staff. The nurses are professional, compassionate, and consistently go above and beyond to provide excellent care. They are attentive, responsive, and take the time to answer questions while treating every patient with kindness and respect. Their dedication and positive attitudes create a welcoming environment that makes the recovery process much easier. It’s clear they take pride in what they do, and their commitment to quality patient care truly stands out. Highly recommended.

My nephew was under your care for two months. The staff treated him very well. We never saw him without his basic needs. They were very accommodating to him and to his family. There wasn’t a time when we had a major complaint If so it was handled expediently. We would highly recommend this care facility to everyone who is in need of this type of care,