Twin Lakes Senior Living Community

Looks like a nice place, nice buildings, pretty clean- looks are deceiving. Needs new management. Staff is not friendly or attentive. Wouldn’t say hi and when you had a question they made you feel like they were being put out to do something. They say they will check on your loved one (every couple of hours- which is a long time to be left unchecked) but they do not. My mother sat with my father for 8 hours a day or more and barely saw staff care for my dad. One day we came to visit him and we heard him calling for help. He got entangled in a recliner chair, they didn’t have his nurse call button by him and he had been stuck for almost 40 mins needing help and injuring his leg/foot. Another time we came in and he was winded from not having his oxygen on and we don’t know how long he was without it. Many times I would visit I would witness the staff sitting in corners of common areas on their phones. ) clearly they all couldn’t be on break every time I came by for a visit) When we decided to pull him out from lack of care they gave me a bag of medication and another patients meds were in his bag. Do not put your loved one here unless they are on the independent living side and aren’t in the need of nursing care. Disappointed that the place had 4 or 5 star reviews that I chose the place from. I’d give it one star for the good food service and nice staff that did the food service to his room otherwise walk away or your loved one may not .

Visited patient there. Rooms were rather small with a wheelchair in use. The Patient's daughter was frustrated with service levels and followup there. Patient did not like being in a lockdown memory unit. Overall, the facility looked well kept. My rating applies only to what I observed.

Would not recommend! I got to see day after day how they neglected a friend in the memory care.. I've worked in several nursing homes and this was the worst I've ever incountered. It was like walking on eggshells with the staff if you ever ask them to do anything like they were being put out. They would constantly make false promises that they would correct things that the family complained about and everything was dismissed. Take your money elsewhere also hard to believe there's only nine reviews with all the people that live here.where are the reviews?