University Care Center

Google reviews

• M
  M Abalos 6 months ago

  From the moment we stepped into the front lobby of University Care Center, we were warmly greeted by Maria. The facility has made an excellent choice in hiring her as the front-line representative. Despite the facility’s busy nature, especially during peak hours, Maria maintains her composure and a warm smile throughout the day. Her friendly, polite, and helpful demeanor makes her an invaluable asset to the team. She communicates effectively with patients regarding their appointments, ensuring that they feel comfortable and informed. You can count on her! The nursing staff and medical team have all been nothing but friendly and accommodating. I’m glad my brother chose University Care for his spine surgery rehab. A special shoutout to the physical therapy team, social services, and housekeeping. Expect this facility to be bustling with activity. The hallways are filled with staff members, each with a specific job to do. There’s never a dull moment at UCC! As for the meals, my brother didn’t eat much, but he was spoiled by his friends and family who brought him food from shops and restaurants when they visited. I must give the meals some credit because each meal was prepared fresh, neatly presented, and covered. Again, my brother made the best choice with University Care. The 17-mile and 20-minute drive was worth it me....my brother was worth the visit. University Care provided excellent care and support to my brother. UCC, you all made a big difference in my brother's life and helped him stay on a positive path. His recovery journey continues with chemotherapy. Thank you, UCC! You da the best 👍🏼

• C
  Cathy Nunez 5 months ago

  PLEASE BELIEVE THE 1 STAR REVIEWS!!! My mother recently fell and needed additional physical therapy after her hospital stay. Her case manager recommended this place and she was transported by ambulance. As soon as we walked in we could smell the stench of dust and must mixed in with patients "accidents". The fake plants and the front lobby are filled with dust and right away we could see this place does not keep up with their maintenance. The room she was given has old very worn down furniture, holes in the walls and dark spots that look like mold. Right away we decided our mother was not going to spend one night there and we took her out immediately! The charge nurse was nice but what she was stating about the facility and how great it was does not reflect what we saw and experienced. As we were walking down the hall the staff had a male patient right outside his room in a wheelchair and seemed to be completely naked and was getting changed. We kept walking and tried not to look but we were embarrassed for him. It feels this place is where people are "dumped" at that have no other choice or family to care for them. It really sadden us just thinking about all the patients there and how they must feel and absolutely no way in hell we were leaving our mother there. The nurse mentioned it is a 5 star facility and I am not trying to be mean but our experience was anything but the 5 star that she mentioned. I honestly think the 5 star reviews are made up. But dont just take my word for it, if your loved one is needing to go to this type of facility PLEASE PLEASE go do a tour for yourself and you will see the negative reviews are not made up.

In the order Google returned them. Not verified by CaringAdvisor.