University Heights Health & Living Community

A friend recently stayed here following spine surgery; she called an ambulance to pick her up and take her back to the hospital in less than 48 hours. She said they didn't help her get up and walk, a critical part of her recovery process. No one helped her walk to the bathroom, instead they used a diaper that they did not change for the entire night. Additionally she said they did not give her her medications, and the RN I spoke with on the phone answered every one of my questions with "I don't know". When I went to pick up my friend's belongings I waited for 40 minutes because they did not know where it was put and no one would answer the phone for the receptionist, and the entire building smells of pee. I would suggest a different facility.

I came here for short term rehab and all staff have been very nice to me. They come and tell me Good Morning and check on me several times through out the day. The therapy was FANTASTIC and all the therapist are sweet as can be! I am going home stronger then what I came here!

This facility should not be running at all. Due to the lack of care, my mother received she died these people in the short-term rehabilitation side allowed my mother, who was an amputee to lay in her own feces and urine until she had bedsores. I filed grievances and the response I got was if my mother continues to not eat or drink anything she will die. They don’t care. The nurses sat around at the nurses station doing nothing. I have pictures and proof of everything I would come in there every day after work to a soil soak bed and it would still take 30 to 45 minutes to get to someone in the room while they’re nursing staff was just sitting at the desk.