Veranda Gardens

I was a resident in this facility from September '25-April '26. I do not recommend this facility for anyone unless you are going to help care for your family member while they're there. I witnessed residents call lights, including my own, go unanswered and unchecked for 30-60+MIN countless times. Only sometimes it's bc aides are busy with another resident. Sometimes it was bc an aide was asleep, or on their phone, was doing school work, or just didn't want to answer the light(s). I was not given all of my medications for -months-. I was given a cup of pills and told that was everything, I trusted that it was, but one day after being there 3 months I realized they had never asked for a refill on my specialty medication that their pharmacy couldn't fill. I asked the nurse to show me what I had only to find out that medication had been marked PRN unknowingly to me so I hadn't been given it in 3 months even though it clearly states on the bottle it's to be given every 12 hours. From that point on I had to check my pills to be sure I was given all of them, and it was a 50/50 chance that medication was given to me bc it wasn't in the pill packs even after I reported the issue. If you take a specialty medication that the pharmacy the facility uses cannot fill, you must make sure they're giving it to you as necessary! I was stuck here because other facilities said I was too young to take and/or they had no beds open so I had no choice.They do NOT do care conferences as they are required to.Info on state visits and fines should be found at the front desk, READ THEM! Nurses and aides leave the floors unattended all the time. I had to give EMT's the code to the lockdown unit elevator so they could pick up a deceased resident b/c there were no staff present to let them up.I witnessed countless aides be rude and borderline cruel to residents that have dementia.Yes, a person repeatedly asking the same question over and over is frustrating, but they can't help it.I had one aide te

I would recommend Veranda to anyone in search of a facility. The staff is amazing. The facility is clean. The staff is very caring and interactive. Staff does a great job at keeping me updated with mom’s care. They have always have great communication since day one of my mom entering into the facility and that means a lot.

The leadership team is also very involved and approachable , which makes a big difference. Any questions and concerns are addressed quickly, and communication is always clear and transparent.