Villa Maria West Skilled Nursing Facility

Google reviews

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  Rachel Martinez a week ago

  I am posting this review written by my grandmother Martha Amor, who was a patient at this facility: After suffering a femoral fracture and undergoing surgery, I spent 20 days at Villa Maria West for inpatient rehabilitation, and I cannot say enough positive things about my experience. From the moment I arrived, I was impressed by how exceptionally clean and well-maintained the facility was. The environment felt more like a luxury retreat than a rehabilitation center, which made a challenging recovery period much more comfortable and uplifting. What truly sets this facility apart, however, is its outstanding staff. Every member of the team treated me with kindness, compassion, and professionalism. They went above and beyond to make me feel welcome, comfortable, and truly at home throughout my stay. The rehabilitation team was phenomenal. My physical therapists were highly knowledgeable, encouraging, and dedicated to helping me regain my strength and independence. They knew when to challenge me, pushed me to reach my goals, and played a significant role in my recovery and success. I would especially like to recognize the incredible care provided by nurses Keiza and Bernice. Their attentiveness, warmth, and genuine concern for my well-being made a lasting impression. I would also like to thank registered nurses Lillian and Yaima for their professionalism, compassion, and excellent care. A very special thank you goes to Dariel, an exceptional therapist whose patience, encouragement, and expertise helped me through some of the most difficult moments of my recovery. His dedication and positive attitude made all the difference, and I am deeply grateful for his support. Recovering from a serious injury is never easy, but the team at St. Catherine's Villa Maria West made the experience as positive and successful as possible. I am leaving stronger, more confident, and incredibly thankful for the care I received. I would highly recommend this facility to anyone in need

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  Kristina Champion 6 months ago

  My mother experienced a medical emergency while attending a family event in Orlando, but she is not an Orlando resident and has never lived there. Our consistent and intended plan has always been for her to return to Miami, where she resides and where all of her established providers are based. My mother has lived in Miami her entire life and was residing with me prior to her hospitalization. All of her established medical providers are within the Baptist Health of South Florida network in Miami, and her care has consistently been centered there. During SNF Review, we clearly communicated that her safe and appropriate discharge destination was her home in Miami, where her long-term support system and full medical team are located. However, we encountered significant barriers that we believe were driven more by insurance and administrative factors than by her clinical condition. I was not given a meaningful opportunity to fully explain or advocate for these circumstances during the decision-making process. Additionally, I was provided with inaccurate information by Stacie, who stated that my mother had been living with my sister. This is not true. My mother has never lived with my sister. My sister is a Cape Coral resident and not an Orlando resident, and she was not part of my mother’s living arrangements prior to this hospitalization. This misinformation contributed to confusion during an already complex review process. We transitioned her insurance from Oscar to United in an effort to address limited provider acceptance and ensure continuity of care. Although she was technically in-network with both insurances, the facility still refused her and then claimed concerned with the switch. Why would I keep her under Oscar if no one was taking her under Oscar? It made more sense to change insurance to one that was more widely accepted. Mind you, this has been her ONLY insurance change. From our perspective, SNF Review did not adequately take into account her long-s

In the order Google returned them. Not verified by CaringAdvisor.