Vitalia Senior Residences Westlake

About a month ago, we reached out for information about assisted living for my parents, and we were so fortunate to connect with Katie. She took the time to speak with me and really walk through what Vitalia has to offer, answering every question with patience and care. My sister and I scheduled a visit with Katie, and from the moment we walked in we instantly connected and felt at home. Katie made us feel truly welcome, listened to our parents’ current situation, and helped ease a lot of the stress that comes with making a big transition like this. Several members of the team stopped in to introduce themselves and welcome us, and the chef Eric even put out a beautiful cheese board, which was such a thoughtful touch. This transition has been a process, and Katie has been there every step of the way. She gave my dad a tour, made him feel completely comfortable, and even arranged lunch for him. She also scheduled a home visit to meet our mom, spending quality time answering questions and helping reduce the fear of moving. And just yesterday, Katie got our mom in for one of their fun happy hours, which made her feel included and excited. Katie is truly one of a kind. She understands the needs and concerns of seniors and the entire family. She’s warm, kind, and supportive in a way that’s rare to find. We are so grateful for her time and effort through this transition with our parents.

My family and I have been working with Katie. She has been absolutely wonderful in helping my parents through this transition in their life. Katie has invited them to Vitalia and allowed them to experience and explore all the wonderful amenities and food Vitalia has to offer. We appreciate the connection she has created with our parents as well as my sister and me through this journey. Thank you for all you do and have done, Katie!

The only reason I'm not giving Vitalia Westlake 5 stars is because we have not had family in residence there. However, we went to tour and learn about the community and it was lovely. The representative who met with us, Ginny, was very knowledgeable, and she was not pushy in any way. She really took the time to listen to what we had to say, to get to know us, and to answer questions. The community was beautiful, and the atmosphere was warm and friendly. The residents that we came across while on our tour knew Ginny, and she knew them by name. We are not looking into Vitalia as an immediate move, but we were very impressed with it for down the road.