Waltonwood Providence

My mother resided on the Independent Living side of the property for 5 years. She enjoyed living there. There were a few hiccups along the way but all in all the people were good to her. I’m writing this review because of what happened when she got sick and ultimately moved into long term care at a different facility. Waltonwood does not offer long term care. I realize Waltonwood is a business but it is a business that is based on resident care. My mom deteriorated very quickly and died one month after being taken to the hospital. No one at Waltonwood reached out to me once she died except to respond to an email, saying sorry to hear about your mom. In contrast, Wellmore’s long term care, where she only spent the last 15 days of her life sent a card, flowers and wind chimes with a picture of my mom to my home. I found Waltonwood’s response very disappointing. Even though she was a long term resident I was left with the feeling from Waltonwood of out of sight, out of mind.

The staff at Waltonwood is very kind and attentive. They know every resident by name. Plenty of fun activities. Grounds are well maintained with lots of beautiful flowers. Also it’s being freshly renovated top to bottom! My mom feels at home and well cared for.

⸻ I recently visited Waltonwood Providence to spend time with a resident who is very dear to my heart. I make it a priority to visit as often as life allows, and while my personal visit with my loved one was lovely, I left feeling deeply unsettled by what I experienced within the building. Over the course of several visits, I have begun to notice concerning behavior that goes far beyond minor issues. During this most recent visit, I overheard multiple CNAs speaking inappropriately—not only about each other, but also about residents. The language used was vulgar, unprofessional, and completely unacceptable in a setting where compassion and respect should be the standard. At one point, I heard a CNA on the phone openly discussing a resident’s condition in a joking and dismissive manner, laughing with a friend about something that should be treated with dignity and privacy. Stating how she wouldn’t be able to get through her shift without her “Happy Juice”That moment, in particular, was incredibly disturbing. Additionally, I have overheard staff members speaking negatively about leadership, specifically mentioning that the executive director, John . As well as the RN Brittany gossiping about other employees currently working , but ones who have been let go as well. Whether these claims are true or not, the fact that such conversations are happening so openly in the workplace speaks volumes about the environment. I truly want to love Waltonwood, and I have tried to give the benefit of the doubt. However, I cannot ignore what I have consistently heard within these walls. It leaves me feeling ashamed, uncomfortable, and honestly embarrassed. Most of all, it makes me worry—if this is how residents are spoken about openly, what might be happening behind closed doors? I can’t help but wonder if my loved one could be subjected to the same level of disrespect. I hope this review is taken seriously, because the residents in your care deserve dignity, professionalism, and