Watercrest Richmond

I can not say enough good comments about this facility or the wonderful staff that works here. From the moment my family and I walked into WaterCrest we knew it was the best place for our mom. The staff were all friendly and helpful and genuinely seemed to enjoy working there. The other residents we met were also friendly and happy. Stephanie in particular was so easy to talk to and made us feel more at ease throughout the whole process. She was open and honest in answering all our questions and concerns at that first meeting and has been indispensable in helping us to transfer mom to her beautiful new apartment. We moved mom into WaterCrest today and for the first time in weeks, we felt at peace and knew we had made the right choice. Thank you so very much to everyone there who helped us make this a positive experience for our mom, especially Stephanie and Patty. We appreciate all your help and support!! 💕

From day one, everyone was very welcoming and answered any questions. My mom has been incredibly happy with the staff, activities, and food services. It’s an amazing facility.

My mom currently lives in an Independent Living facility and she is VERY happy there. As she is getting older, she is struggling more and more. She has a very strong personality and hates change. So, trying to just get her to agree to visit an Assisted Living facility was a monumental task. I was prepared for my mom to find a problem with, and complain about, everything. I was also expecting her to to have an attitude problem as well. Instead, my mom was so pleased with Stephanie (the Community Relations Director) that she paid her multiple compliments during the visit. That was a miracle. Stephanie, thank you for making the visit a complete success!