Wellbrooke of Avon

As a medical professional, I had a relative stay here. The care provided was excellent. I was impressed with the therapy, the atmosphere, and the staff were so kind! I am thankful that my relative was safe and provided the care that they needed during rehab.

My sister was not welcomed by anyone. The driver took her to her room and hooked her up to the oxygen. The furniture was stained and old. When someone finally came to her room they took her blood pressure and said it was high they said they would check it again but never did. I started right then trying to get her transferred to another facility. It was 7:30 at night I couldn't do anything until the next morning. I would have taken her right then but I didn't have oxygen. Got there the next morning she was soaked with urine. Pushed call button 3 times, I finally had to go get someone. They said they were not told she was incontinent. Don't they read charts. They didn't know anything about her. They said they would start checking her every two hours, but they didn't. It took me two days to get her out of there. Please don't send your loved ones there. There is a lot more I could say but I would be writing for a while. So so angry. They chastised her for not letting them know she had to go to the bathroom. You know have some empathy, do you think they like having to be cleaned up by strangers. Let them have a little bit of dignity. I cried all the way home.

Wellbrooke of Avon has a very efficient, competent, and caring staff. From nursing, doctors, therapists, and food services. I cant say enough good things about this place. They have helped me so much with everything. I would recommend them to anyone needing rehab. It is not what I thought it would be, if I have to be somewhere for rehab, it will be Wellbrooke of Avon.