ArchCare at Providence Rest Nursing Home and Rehabilitation Center

During the week the help is short staffed . My dad was admitted on a Tuesday his shower day was Wednesday and they did not take him for a shower due to the lack of staff members. He had to wait till the next day which was a Saturday morning . The weekend staff and the 4-12 staff is much better than the 7-3 staff . The call bells are not answered in a timely manor .The nurses are never around to talk too . I’m very dissatisfied with the care .

If you want your loved one to be neglected, left filthy, and treated like a burden instead of a human being, especially someone with dementia, then sure, put them in Providence Rest. The level of care here is absolutely disgraceful. Every single nurse we encountered had an attitude problem. Not one showed compassion, patience, or even basic decency. This wasn’t limited to one area either. We experienced this on both the 2nd and 4th floors, so this is clearly a facility-wide issue. Communication was nonexistent. Nobody ever knew anything. Ask a question, and you’d get blank stares, shrugs, or conflicting answers. Yet somehow they’re very organized when it comes to harassing you for money, for truly bad care. The nurses were inadequate, inept, and completely uncaring. My grandfather was constantly left in bed, wearing a hospital gown, instead of being dressed and spending time with other residents. Part of the reason? They repeatedly lost and misplaced his clothing. His clothes were never around—constantly missing, never where they should be, while everyone else seemed to have theirs. This happened over and over again, with zero accountability and no explanation. He was a fall risk (which they knew), and he fell multiple times while in their "care", and we were either never informed or, when we asked what happened, no one knew when or how he fell. That alone is horrifying and completely unacceptable. When we finally discharged him to place him somewhere better, things somehow got even worse. When we went to collect his belongings, there were ZERO clothes left. Not a single item. Staff had no idea what happened to them. They were checking with laundry, and still no response, no follow-up, no explanation. His belongings were simply gone, just like the care and respect he never received. And let’s talk about cleanliness, or lack of it. Roaches are all over the building. The facility is dirty and sticky everywhere, but his room was especially disgusting. Every time w

It is with enthusiasm that I highly recommend ArchCare at Providence Rest! My mom has always given our family the best, and she deserves the best. The decision to place a parent/loved one in a nursing home/rehab is not made lightly. I toured Providence with a friend who is a health care professional and spoke well of the facility. She was correct! Clinically, the teams work together and respond to family. The setting is gorgeous and tranquil. The unexpected and MOST important joy is that there is love and care in the air here. On my mom’s first day, I sat in the chapel and cried. A nun saw me and told me don’t worry, Providence Rest would be part of her family now. A big shout out to Michelle and the Recreation crew. Michelle is also the Director of Guest Experience which speaks volumes of the attention to detail. The qualified staff of 3P…Mariam, Connie, Barbara, the supervisors, Dr. Taparia and all of the team make it happen daily. The front desk crew share a smile and cleanliness is evident throughout. The staff behind the scenes are getting it done! If you are faced with the decision of sub-acute or long term care, ArchCare at Providence Rest is excellent!